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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: Cannot help that
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have needed to replace the compressor twice, among other repairs. Two weeks ago, lost a whole freezer and refrigerator of food again! Needless to say, no repair required, just a brand new refrigerator, NOT AN LG!
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Sandy, Social Media, March 8, 2022
We sincerely hate to hear this and thank you for this feedback.^Sandy
Written by a customer while visiting lg.com
Posted by: B0B275
from Charlotte, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Four years into this and the cooling system failed requiring a repair that spanned two days. Lost significant amount of food and was only reimbursed for $200 (not received yet). In addition, the finish smudges quite easily and was worse for the wear after the repair. Not much to recommend—I would have preferred being given the cost of the repair and scrapping the unit.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Sandy, Social Media, March 9, 2022
We sincerely hate to hear this. Looking at your case the 200 was submitted and you will receive the check within 2 weeks.^Sandy
Written by a customer while visiting lg.com
Posted by: uncfuzz
from West Linn, oregon
Verified Purchase:Yes
[This review was collected as part of a promotion.] This has been a good fridge except the compressor quit after 3.5 years and we had to use a cooler for two weeks before we could get it fixed. Good news: there was no charge to fix the compressor and the tech did a good job.
Pros: Style/Design, ease of use, Features/Settings, Performance
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Terrible refrigerator
on March 9, 2022
Posted by: I hate LG DO NOT BUY
from North Carolina
The product is a mess, Door panel is always going out. DO NOT BUY...
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Sandy, Social Media, March 10, 2022
We hate to hear this. Looking at your case you are scheduled for service on 3/16 and food loss compensation has been submitted.^Sandy
Written by a customer while visiting lg.com
Posted by: Scott415
from Freeburg, IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] We’ve had our refrigerator for just over 2 years. It’s been a great appliance and we’ve been really pleased with everything about it. Unfortunately, we had a major issue. Coming from a facility maintenance background, I know that no matter how great things are, sometimes they break. Well the compressor on the unit blew and was totally unusable. I called customer service and they were absolutely great to work with. A technician came and replaced the compressor and everything is working great again. For me, this was so reassuring just knowing how LG stood behind their product and how well they took care of my situation. I would highly recommend LG.
Pros: Style/Design, battery
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Norna65
from Horizon City, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am very happy with this refrigerator, like the window to look in and you don't have to open all the door, cool
Pros: Style/Design, ease of use, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Tricia1193
from Rolling Meadows, Illinois
Verified Purchase:Yes
[This review was collected as part of a promotion.] This fridge came with the house I bought and I was surprised with how much room there is. After a fully stocked fridge, I still had enough room for more.
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Disappointed 17
from Stanton, MI
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this 4 years ago when we remolded the kitchen. Generally been very pleased with the features. The design of the water dispenser could be improved if the water dispenser was under the light. Unfortunately the compressor failed. We were without a refrigerator for 2 weeks. We discovered that there is a class action lawsuit involving this refrigerator. The repair was covered but the future is uncertain due to the compressor. The next time it fails we will have to by a new refrigerator. To be fair to the consumer, the compressor, since it is a known issue should be covered for as long as you own the refrigerator. Very disappointed, regret the purchase
Pros: Style/Design, Features/Settings, Quality
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Jennifer, Social Media, March 28, 2022
Duly noted. Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future consideration. ^Jennifer
Written by a customer while visiting lg.com