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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: JAD11
from Plano, TX
Verified Purchase:Yes
We bought it about a month ago and we had to replace the compressor. LG paid for the part and we had to pay for the labor. The fridge has been working well since.
Pros: Style/Design, ease of use
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Lilo26
from IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought in 2019. Stopped freezing and cooling less than 3 years in. Had repair guys come out and they said it was a mess. They fixed it and said I may get another year out of it.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Sandy, Social Media, May 25, 2022
We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com
Posted by: Mxpltz23
from Indiana
Verified Purchase:Yes
[This review was collected as part of a promotion.] The compressor failed at about 7 yrs. Part under warranty, but installation not. Used LG recommended technician who was polite, knew what he needed to do, AND had the replacement compressor on his truck.
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Bob 1812
from Mi
Verified Purchase:Yes
[This review was collected as part of a promotion.] Nice refrigerator but lg has problem with compressor
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Roseann Bruno
from Scottsdale Az.
Verified Purchase:Yes
[This review was collected as part of a promotion.] as stated before price quality and easy to operate
Pros: ease of use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: hrkk
from 28739
Verified Purchase:Yes
[This review was collected as part of a promotion.] i bought 3 -4 fournyears ago compressor failed and no service available
Quality
1
Features
5
Value
1
Response from lg.comBy Jennifer, Social Media, May 27, 2022
Harold, it appears that we are struggling to find a servicer in your area and need to initiate the Letter of Authorization (LOA) process for you so that you can select your own technician. However we need to move to a platform that supports back and forth messaging. Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we can get this completed for you. Thanks. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
1
Refrigerator not cooling
on May 29, 2022
Posted by: Bag2
from san antonio, texas
Bought fridge in 2015. Replaced bad compressor 2019. Refrigerator freezer broke. Doesnt freeze. Repair man arrives today at 1300hrs. Very disappointed in this fridge.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy Sandy, Social Media, May 31, 2022
We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com
Posted by: KatiePeck
from Fulshear Tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this refrigerator and have had to have the compressor replaced four times. The ice maker has always been a mess and most recently it caused a small fire and blew out a board. Will never buy another LG Refrigerator ever.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Jennifer, Social Media, June 1, 2022
Duly noted. Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements. ^Jennifer
Written by a customer while visiting lg.com