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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: Russ J
from Escondido CA
Verified Purchase:Yes
Bought this refrigerator 3+ years ago. Just had compressor replaced under warranty. We love the look and the configuration of the refrigerator and freezer. Counter depth let’s you easily see everything on every shelf. Freezer arrangement is very flexible for any size item. Ice maker capacity is a little small but takes up almost no space in the refrigerator.
Pros: Style/Design, Features/Settings
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Way Too Many Issues!
on August 4, 2022
Posted by: Jason8875
from Green Bay, WI
I have had this refrigerator for close to 7 years but have had many issues with the majority of them coming in the first 2 - 3 years. I'm now dealing with an issue that the refrigerator will not get down to the correct temperature. I have previously had issues with the ice maker freezing up, ice building up inside the freezer, and the wire located above the right door hinge that turns the freezer light on and off keeps breaking. I gave up on the freezer light and no longer have a light. Very frustrating and I've had multiple repair men tell me to stay away from LG refrigerators. I love their televisions but this refrigerator has been a nightmare!
Pros: ease of use
Quality
1
Features
3
Value
2
Response from lg.comBy Sandy, Social Media, August 5, 2022
We hate to hear this and thank you for taking the time to provide us your feedback.^Sandy
Written by a customer while visiting lg.com
Posted by: IzKid
from New Jersey
Verified Purchase:Yes
Worked well for 5 years then known manufacturer defect occurred, which we were not notified of. Came home from vacation with melted ice cream everywhere. Would have been nice if LG proactively addressed the issue before it occurred since it was known to them.
Quality
1
Features
4
Value
4
Response from lg.comBy Sandy, Social Media, August 9, 2022
We hate to hear you had to have repair on your unit and thank you for taking the time to provide your feedback. We will be happy to pass this along.^Sandy
Written by a customer while visiting lg.com
Posted by: cpn735
from Virginia
Verified Purchase:Yes
[This review was collected as part of a promotion.] We love the style and functionality of the frig however after a few months I e was building up inside and needed repair. Fortunately warranty covered it. Recently though another service call for the same issue No warrant and extended 5 year service plan expired 10 months ago and it took over a month to find a LG repair person. It is fixed. Hope we don’t need another repair in the near future.
Pros: Style/Design
Quality
4
Features
4
Value
4
Response from lg.comBy Sandy, Social Media, August 9, 2022
We sincerely hate to hear you had to have repair on your unit. Thank you for taking the time to provide us your feedback.^Sandy
Written by a customer while visiting lg.com
Posted by: LG Electronics LFX24726S
from The Woodlands, TX
Verified Purchase:Yes
You won't like this review....less than 4 years old and this is the 2nd major issue I've had. This time the compressor went out and most all the food in Refrigerator and freezer had to be thrown away! The repair person said these were lemon compressors!
Pros: Style/Design
Response from lg.comBy Sandy, Social Media, August 15, 2022
We hate to hear this and thank you for taking the time to provide your feedback. We have reviewed your case and see that food loss compensation has been submitted for you.^Sandy
Written by a customer while visiting lg.com
Customer Rating
3
FUNCTIONED GREAT UNTIL IT DIED AN EARLY DEATH
on August 15, 2022
Posted by: LindyL
from Minneapolis, MN
Verified Purchase:Yes
[This review was collected as part of a promotion.] Two things that could be improved:
1). The cover to the air filter was difficult to remove.
2). The unit broke down at only 7 years of age and was not repairable.
1). The cover to the air filter was difficult to remove.
2). The unit broke down at only 7 years of age and was not repairable.
Pros: Style/Design
Quality
3
Features
3
Value
3
Response from lg.comBy Sandy, Social Media, August 16, 2022
We are so sorry to hear this and thank you for taking the time to provide us your feedback.^Sandy
Written by a customer while visiting lg.com
Posted by: Julie 2022
from Plymouth, Minnesota
Verified Purchase:Yes
[This review was collected as part of a promotion.] My refrigerator was purchased in September, 2018. I enjoyed having it in my kitchen because it is spacious, modern looking and practical. My enjoyment disappeared all of the sudden, because one morning when I woke up , I discovered water on the floor, the refrigerator compartment was warm, meat and ice cream thawed in the freezer. Compressor failed I was told.
I have owned more than one refrigerators in my life, compressor failed after 3 years of owenership was the first experience I have ever experienced. It wasn’t fun to say the least.
The inconvenience and frustrations that myself and members in my family had to endure were significantly huge. Very happy the repairing work was done successfully and I am enjoying my refrigerator is up running again.
I pray that this time the newly installed compressor will go strong and last more than 3 years.
Pros: ease of use, Style/Design, Features/Settings
Quality
2
Features
4
Value
5
Response from lg.comBy Sandy, Social Media, August 16, 2022
We sincerely hate to hear this and thank you for taking the time to provide us your feedback.^Sandy
Written by a customer while visiting lg.com
Posted by: Ted Noggles
from Sultan
Verified Purchase:Yes
We would’ve preferred to have kept this for many more years, but unfortunately the compressor went out. LG was great in extending the warranty to cover some of the repairs, but unfortunately there aren’t any technicians who’d come out to service it. We live in a very rural area. Bottom line is we bought another brand due to wanting service available. Honestly would’ve very much preferred to have had it repaired.
Pros: Features/Settings
Quality
5
Features
4
Value
1
Response from lg.comBy Sandy, Social Media, August 18, 2022
We hate to hear this and thank you for taking the time to provide us your feedback.^Sandy
Written by a customer while visiting lg.com