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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: Boltbabe
from Oklahoma City
Verified Purchase:Yes
I've had mine almost 4 years. It has died three times and I've had costly repairs plus the loss of a fridge full of food X 2. What happened to the fridges that lasted for 40yrs????
Pros: Style/Design
Quality
2
Features
2
Value
1
Response from lg.comBy Sandy, Social Media, September 7, 2022
We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com
Posted by: Wilhelmina Koedam
from Hollywoid fliruda
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great service from service tech
Diligent honest respectful
Diligent honest respectful
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Livid Owner
from Houston TX
Verified Purchase:Yes
Every since we purchased this refrigerator, we have had problems with the compressor, coils, compressor and freon leaks (that can only be seen when a repair person removed the back of the appliance
Pros: ease of use
Quality
2
Features
4
Value
2
Response from lg.comBy JaNika Wiley, Social Media, September 13, 2022
We're sorry to hear that you had a negative experience with your LG product. Thank you for taking the time to communicate with LG about your experience with your LG products. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Irene Villalva
from El Paso
Verified Purchase:Yes
I love the way it looks and how well it fits in my kitchen. I wasn't happy when the compressor quit working, but when I called to let you, all know, you had someone out here in two days and it was fixed, Thank You ! Now I can enjoy my beautiful refrigerator again.
Pros: Style/Design, Features/Settings
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Less than Great
from Watertown, CT
Verified Purchase:Yes
Three years and six months...that is how long it took for the compressor to fail. I expected LG to be a better product. Very disappointed with the product. When it worked I was satisfied with the refrigerator.
Pros: Style/Design
Quality
2
Features
4
Value
1
Response from lg.comBy JaNika Wiley, Social Media, September 14, 2022
Thank you for taking the time to communicate with LG about your experience with your LG appliances. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: KElliott
from Arkansas
Verified Purchase:Yes
I do really like the refrigerator, but it went out after 4 years. Refrigerators used to last a lot longer. Its taking a long time to get the repair done, and I still hope we have no problem getting reimbursed from the warranty.
Pros: Style/Design
Quality
2
Features
4
Value
3
Response from lg.comBy JaNika Wiley, Social Media, September 16, 2022
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki
Written by a customer while visiting lg.com
Posted by: RWeaver
from Boise, idaho
Verified Purchase:Yes
Totally happy with the product and customer service.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Ironhorse306
from Boise, Idaho
Verified Purchase:Yes
Died after 5 years and too expensive to repair. Won't buy an LG again.
Quality
1
Features
3
Value
1
Response from lg.comBy JaNika Wiley, Social Media, September 19, 2022
Duly noted. We are disappointed to see that this happened, and we want to thank you for taking the time to share your experience with us. We hope to learn from this and strive for continuous improvement. ^Jennifer
Written by a customer while visiting lg.com