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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Customer Rating
2
Refrigerators compressors inferior, no good
on September 14, 2022
Posted by: Anonymous
from Florida
Verified Purchase:Yes
Fridge compressor 3 years after purchase and no wanted to repair LG product.
Pros: Features/Settings
Quality
2
Features
3
Value
3
Response from lg.comBy JaNika Wiley, Social Media, September 19, 2022
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki
Written by a customer while visiting lg.com
Posted by: BeMath
from Onalaska WI
Verified Purchase:Yes
We loved this refrigerator right up until it completely failed. Compressor failure. Two weeks of calling to get a repair person. Waiting another week to see IF they can fix it. Wonderful without a refrigerator for a month. No local repair shop will even look at it.
Quality
3
Features
4
Value
2
Response from lg.comBy JaNika Wiley, Social Media, September 22, 2022
Thanks for reaching out to provide your feedback. We would be happy to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Nikki
Written by a customer while visiting lg.com
Posted by: Anonymous
from sun city west AZ 85375
Verified Purchase:Yes
My refrigerator has leaking water line in french door, it freeze the ice maker in the door.
Pros: ease of use
Quality
2
Features
5
Value
3
Response from lg.comBy JaNika Wiley, Social Media, September 22, 2022
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki
Written by a customer while visiting lg.com
Posted by: Anonymous
from Ellisville, Missouri
Verified Purchase:Yes
[This review was collected as part of a promotion.] Stopped cooling after 4 years! Still not repaired!
Quality
1
Features
4
Value
1
Response from lg.comBy JaNika Wiley, Social Media, September 23, 2022
We're sorry to hear this happened, and will be be happy to look further into this, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Nikki
Written by a customer while visiting lg.com
Posted by: John91360
from Thousand Oaks, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this particular refrigerator mainly because of its smaller footprint and the ten year warranty on the compressor. If it fails within 5 years, both parts and labor are covered. After five years, you pay just labor. Seems fair. With respect to functionality, it serves all are needs beautifully. My wife is handicapped and uses a lot of ice. We never run out. Finally, while we did have one repair issue, we used an LG technician and he knew his stuff. Great guy. Nice, clean, efficient...what more can you ask for.
Pros: ease of use
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Martha M
Verified Purchase:Yes
[This review was collected as part of a promotion.] Horrible fridge . It has stopped working twice with a full fridge. It’s awful to come back to a summer house with the whole house smelling.
Quality
1
Features
1
Value
1
Response from lg.comBy JaNika Wiley, Social Media, September 27, 2022
We're sorry to hear that you had a negative experience with your LG fridge. Thanks for reaching out to provide your feedback, which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Barbara 18
from Dana Point, CA
Verified Purchase:Yes
I was lucky to have Casey come to fix the ice maker, freezer and fridge not working. He was very professional and a nice man as well. Got everything up and running in approximately 2 1/2 hours.
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: GOOD SERVICE
from CRANFORD NJ
Verified Purchase:Yes
WE STARTED EXPERIENCING DIFFICULTY WITH THE COOLING OF OUR REFRIGERATOR ABOUT FOUR MONTHS AGO. BY THE TIME I REALISED THAT IT WAS A COMPRESSOR PROBLEM, THE FIVE YEAR WARANTEE HAD EXPIRED . WHEN I CALLED LG AN EXPLAINED THE DIFFICULTY , THEY WERE KIND ENOUGH TO HONOR THE ORIGINAL WARANTEE . A SERVICE COMPANY WAS CALLED IN BY LG , PLATINUM PLUS, AND THEY REPLACED THE COMPRESSOR. I AM VERY GRATEFUL TO LG FOR THIS COURTESY
Pros: Quality
Quality
4
Value
4
Written by a customer while visiting lg.com