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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: Anonymous
Verified Purchase:Yes
I bought it in 2015, not happy with it. Having all kind of issues.
Quality
1
Features
1
Response from lg.comBy JaNika Wiley, Social Media, September 28, 2022
We're sorry to hear that you had a negative experience with your LG fridge. Thanks for reaching out to provide your feedback, which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: BlackStratCat
from Fairfield, CA
Verified Purchase:Yes
We've had this fridge for 3.5 years and have had to have it repaired 4 times. Fan assembly. Compressor. Compressor again along with condenser and both cooling systems. Now waiting for repair of ice maker fan. Repair man said LG are the best out there even with these problems. Hoping it will get fixed and I can resume normal life.
Pros: ease of use, Features/Settings
Quality
1
Features
4
Value
3
Response from lg.comBy JaNika Wiley, Social Media, September 28, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. This information will be shared with our research and development teams for future improvements. ^Nikki
Written by a customer while visiting lg.com
Posted by: Dodo8446
from Newbury Park
Verified Purchase:Yes
I bought it few years ago. It is a great fridge we love it
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: roysherman
from sherman oaks, ca
Verified Purchase:Yes
I bought this frig 4 years ago. The motor went out recently but the manufacture covered the warranty and replaced the parts. Overall, decent product
Pros: Style/Design
Quality
4
Features
4
Value
4
Response from lg.comBy JaNika Wiley, Social Media, October 4, 2022
Thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Wabwab
from Stratford ct
Verified Purchase:Yes
3 service calls and still not working please help.
Pros: Features/Settings
Quality
1
Features
3
Value
3
Response from lg.comBy JaNika Wiley, Social Media, October 7, 2022
Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to assist with the issue. Thanks. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
1
LG won't answer emails for warranty
on October 6, 2022
Posted by: Teamawe
Installed new in early 2016. Looks like compressor failed in 2020. LG sent an email telling me what I needed to send them for a claim. I have all the info needed, they just haven't answered any emails.
Luckily I have a second refer in basement.
Luckily I have a second refer in basement.
Quality
1
Features
4
Value
1
Response from lg.comBy JaNika Wiley, Social Media, October 7, 2022
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki
Written by a customer while visiting lg.com
Posted by: Plv1988
from Green bay Wisconsin
Verified Purchase:Yes
[This review was collected as part of a promotion.] Felt LG SHOULD have paid for new door and installment.
Pros: ease of use
Quality
3
Features
3
Value
3
Response from lg.comBy JaNika Wiley, Social Media, October 10, 2022
Thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: JJayJay
from San Jose, CA
Verified Purchase:Yes
Functional wise this is a good refrigerator. However, compressor died in 3 years of normal usage which is unacceptable.
Quality
2
Features
4
Value
3
Response from lg.comBy JaNika Wiley, Social Media, October 10, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com