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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: ALenci
from Sugar Land, TX
Verified Purchase:Yes
Appliance specialist was very professional and thorough with his inspection of our fridge. He explained our options very well and we were very pleased with the results
Pros: ease of use, Quality
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Chantanelle
from Desert hot springs ca
Verified Purchase:Yes
It has been 1 week and so far so good! I love the dual ice and ice plus feature!
Pros: Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: MikeR1955
from Clovis, ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've had two new compressors put in and the unit is less than 5 years old. First time a leak in the system and a compressor failure. Second time there was some kind of major leak in the evaporator, but compressor replaced too. Icemaker stopped working a year ago, but with evaporator repair it is now working again. LG warranty covered all the work.
Quality
2
Features
3
Value
3
Response from lg.comBy JaNika Wiley, Social Media, October 11, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Mk123456
from Vernon Hills, IL
Verified Purchase:Yes
We have had this for 5 years and had no problems until our condenser went out 3 weeks ago. After 2 weeks without a working unit LG came out and replaced the bad condenser and now is working great again.
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Terrible refrigerator and completely unreliable
on October 10, 2022
Posted by: Keren C
from Santa Ana, CA
Verified Purchase:Yes
I'm not sure why I am getting this opportunity to review this product now but I am glad I did. I bought this refrigerator, brand new, in July of 2016 and since that time the compressor has failed 3 times. The most recently about one month ago. This means that this refrigerator has failed approximately every 2 years since I have had it and I expect it will fail again in about 2 years from now. This is a terrible product!
Pros: Style/Design
Quality
1
Features
4
Value
3
Response from lg.comBy JaNika Wiley, Social Media, October 11, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Jiminti
from Treasure Island, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Putting the icemaker in the door is fantastic, out of the way and does not take away needed space in the refrigerator. Drawers and shelves easily arrange and removed for cleaning. Getting at the water filter is a little difficult, maybe that could be put in with the icemaker itself in the future. The counter depth feature is wonderful, we have a small kitchen and this keeps it out of the way without loss of space. Haven't had to use the phone line feature to find problems. We have had it for about 6 years and no problems.
Pros: Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
I like it's configurations, features and performa
on October 11, 2022
Posted by: Abdel Bayoumi
from Chapin SC
Verified Purchase:Yes
We bought it 7 years ago and it is still good. The only problem we have with it is the compressor.
Pros: Style/Design, Performance
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Bernerb
from Lake Tahoe
Verified Purchase:Yes
We bought this LG refrigerator 5 years ago and the refrigerator worked quite well. We had no problems with the ice machine which is often a problem for many. However, three weeks ago, the ice machine began to leak and I noticed that the refrigerator was not cooling as it was supposed to. The freezer began to warm and the refrigerator warmed over the next few days. I tried to find some to service the LG and was told by several local service people that they did not service any LG appliance. I finally found someone to come out, but had to pay him extra for coming the distance he had to come. It turned out that the compressor died. A new compressor was covered by the warranty (10 years), but labor was not. I did have it repaired and I hope that the compressor will last. I have had many refrigerators over the years and have never had this problem with any other appliance. This was my first experience with LG. Not sure if I will ever buy an LG again.
Pros: ease of use, Style/Design, Features/Settings
Quality
1
Features
5
Value
1
Response from lg.comBy JaNika Wiley, Social Media, October 12, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com