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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: L Rioux
from Nashua NH
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought all LG appliances when we upgraded our kitchen back in 2018. Love them!
Pros: Quality, Style/Design, Features/Settings
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: SWUIe
from Denver
Verified Purchase:Yes
[This review was collected as part of a promotion.] We purchased our frig five years ago and have loved it. The condenser did go out, but we had it replaced under warranty and it is working great again.
Pros: Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Anonymous
from Beaverton, OR
Verified Purchase:Yes
We had to get a new refrigerator quickly when the previous one stopped working. We were drawn to this one because it was the right size for our space and had more storage space than otherwise comparable models. We really like the door within the door for easy access. The craft ice function is pretty neat even though it’s not a necessity. Our only complaint is that it took several days before the water from the dispenser became cold. But overall we love how efficient, functional, and stylish our new refrigerator is.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Etc07922
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this counter depth refrigerator 4 years ago. It already needed a compressor. And the front of the fridge is not real stainless steel but stainless steel colored. Difficult to clean. That said I am happy with the size and the amount of food I can put in the fridge as well as the freezer. Will I get another when the time comes? Yes but not an LG
Pros: ease of use, Style/Design
Quality
3
Features
3
Value
2
Response from lg.comBy JaNika Wiley, Social Media, October 18, 2022
Thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: DanielWP
from Indiana
Verified Purchase:Yes
A beautiful refrigerator with all the features you would ever want. This is my second LG refrigerator and I will never use any other brand.
Pros: Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Juhlm36
from Waxhaw, NC
Verified Purchase:Yes
This unit has tons of space for storage and lots of moveable shelves and bins to accommodate lots of large items. Our one complaint is the icemaker bin continues to freeze up. I have replaced the icemaker itself (with a genuine LG part) with no luck. I even had a certified LG repairman come out to fix the ice maker. He thawed out the clump of ice, disassembled the entire unit and reassembled. 1 month later, the problem returned. I have since done the same thing 2 times, but cannot seem to find/solve the problem.
Pros: Style/Design
Quality
3
Features
5
Value
3
Written by a customer while visiting lg.com
Posted by: Hayes family 66
from Roseville
Verified Purchase:Yes
I have had the refrigerator for a few years the ice maker has gone out twice and the condenser once. After the condenser was fixed it just doesn’t get as cold as it used to.
Quality
2
Features
4
Value
3
Response from lg.comBy JaNika Wiley, Social Media, October 25, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: JHARRIS
from MOBILE AL
Verified Purchase:Yes
[This review was collected as part of a promotion.] WE HAVE HAD THIS UNIT A FEW YEARS AND ITS BEEN GREAT NOT A PROBLEM AT ALL UNTIL THE COMPRESSOR WENT OUT. CALLED LG AND STARTED THE WARRANTY PROCESS. THEY DON'T HAVE AN LG TECH IN MY AREA AND HAD A HARD TIME FINDING A LOCAL INDEPENDENT TECH THAT WAS WILLING TO WORK ON AN LG. FINALLY FOUND SOMEONE THEY DID GREAT WORK AND GOT US FIXXED UP. TALKED WITH A COUPLE GREAT LG CUSTOMER SERVICE REPS BUT IN ALL WAS NOT IMPRESSED WITH THE OVERALL OUT COME OF THEM FINDING SOMEONE TO WORK ON IT. HAD TO FIND REPAIR SERVICE MYSELF.
Pros: Style/Design
Quality
3
Features
5
Value
4
Response from lg.comBy JaNika Wiley, Social Media, October 25, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com