 |
Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: senichols
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this 4 years ago and have enjoyed it but it stopped cooling a month ago. It is still not repaired and so far a service tech has not been located to come to our house to look at it.
Pros: Style/Design, Features/Settings
Quality
3
Features
4
Value
3
Response from lg.comBy JaNika Wiley, Social Media, November 1, 2022
Thank you for taking the time to provide feedback, we're sorry to hear that you've had a negative experience with your LG fridge. We would be happy to look further into this, however we need to move to a platform that supports back and forth messaging. Should you wish to discuss further, please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to assist. Thanks. ^Nikki
Written by a customer while visiting lg.com
Posted by: johngatech
from MOunt Pleasant SC
Verified Purchase:Yes
The compressor of early models had a design flaw which caused enough failures to merit a class action lawsuit. LG dealt with the issue (settled it) and even though my refrigerator did not fail until after the deadline in the settlement, they repaired mine in any case. Another minor flaw in the engineering is the access to the drain from moisture developed when the defrosting cycle occurs. The drain line is faily small (diameter) and can become clogged and cause water to flow out onto the base of the refrigerator. Not hard to wipe it up, but you have to remove essentially all the food in the freezer to remove the panels to get to clean out the clogged drain. Increasing the diameter of that drain pipe would likely avoid having to bring in an expert to clean it out. They were familiar enough with the problem to complete the cleanout in 20-30 minutes but it is not something that an amateur should do.
Pros: ease of use, Style/Design, Features/Settings
Quality
3
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Compressor failed 6 years after purchase
on November 8, 2022
Posted by: ExperiencedConsumer
from Las Vegas
Lasted only 6 years (almost exactly 6 years). Too bad I couldn't claim this under the huge class action suit that was rewarded for compressor failures within 5 years of purchase. So, I wish I had known that LG was notorious for failed compressors on their refrigerators.
Quality
1
Features
3
Value
1
Response from lg.comBy Jennifer, Social Media, November 9, 2022
Duly-noted. Thank you for taking the time to provide your out of warranty feedback. We will share this with our research and development teams for future consideration. ^Jennifer
Written by a customer while visiting lg.com
Posted by: 85254Jim
from Scottsdale, AZ
Verified Purchase:Yes
I love this product. Lots of space. Two ice bins 1 upper and one lower.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Fridge23
from Los Angeles, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] An amazing amount of space for a counter depth french door refrigerator. Well designed. Easy to clean. Display indicates temperature settings for the refrigerator and freezer compartments but unfortunately does not display the actual temperature. Had to replace the compressor after a little over two years.
Pros: ease of use, Features/Settings
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: LG French Door Customer
from Austin Texas
Verified Purchase:Yes
Our French Door LG refrigerator fails to cool about every 2 years (4 failures in 7 years). Service was poor to non-existant first 3 or 4 yearsbut better last couple of years. The functional design is great but engineering is poor.
Pros: Style/Design, Features/Settings
Quality
1
Features
5
Value
3
Response from lg.comBy JaNika Wiley, Social Media, November 11, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: AlanwK
Verified Purchase:Yes
The service technician was super fast and courteous!
Pros: Style/Design
Quality
3
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: MJG gma
from Napa Ca
Verified Purchase:Yes
This is my second LG the first one stopped running after about 2 years and after several appointments they could not fix it so they gave us a lesser amount of money that we paid for it to buy a new one The second one started having problems also after a short time A technician came out7 times and replaced it with American parts it worked fine for several years and now we are experiencing problems again I have all LG products in a second home My gas range does not have a safety click if you accidentally hit the knob My husband and I almost died from the gas The fire and paramedics came to our home luckily we were in k I have lost large amounts of food I will never purchase an LG product again
Quality
1
Features
1
Value
1
Response from lg.comBy JaNika Wiley, Social Media, November 18, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG appliances. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com