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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: Buckeye Mom
from Mansfield, OH
Verified Purchase:Yes
This is our 2nd LG counter depth in less than 5 yrs. We needed a counter depth refrigerator because of the location in our kitchen.
The evaporator was bad in the first. We are really happy they have enlarged inside space by streamlining the shelves. Overall the design for the interior space is better, gives more usable space. But, we are on our 3rd craft ice maker in less than a year. Aren't these things tested before using?! The ice/water dispenser always has a white powdery substance that floats out during use and dries on the area. ??? It didn't happen with our previous LG frig. It is always something that needs to be wiped off, not nice-looking.
The evaporator was bad in the first. We are really happy they have enlarged inside space by streamlining the shelves. Overall the design for the interior space is better, gives more usable space. But, we are on our 3rd craft ice maker in less than a year. Aren't these things tested before using?! The ice/water dispenser always has a white powdery substance that floats out during use and dries on the area. ??? It didn't happen with our previous LG frig. It is always something that needs to be wiped off, not nice-looking.
Without those two drawbacks, It looks good, keeps the food cold and frozen, and so far, keeps on working, too. We have high hopes for this one!
Pros: ease of use, Style/Design, Features/Settings
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: RMF1
from Nevada City, CA
Verified Purchase:Yes
This is the biggest piece of junk refrigerator on the planet. Poor designed compressor. Failed.
Quality
1
Features
1
Value
1
Response from lg.comBy JaNika Wiley, Social Media, November 21, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Az Ray
from Phoenix
Verified Purchase:Yes
Just finished my 6th year with this fridge. It runs remarkably quietly. But I have had two issues that required service. The first one was the ice maker that was under warranty and the last was the compressor which was partly covered. The part was under the 10 year but the labor was not. And there sure have been a lot of them and that resulted in the class action suit. So the chopice is yours.
Pros: Style/Design
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Known issue, Evaporator Failed
on November 21, 2022
Posted by: AnnoyedLGConsumer
from Libertyville, IL
Purchased in 2019, dead in 2022. So disappointed. Unit has power and water, simply stopped cooling. No alarms, alerts. Just died overnight. Icemaker thawed and dripped on floor. Freezer contents thawed overnight. Read the reviews. This is a known LG issue.
Pros: ease of use
Quality
1
Features
3
Value
3
Response from lg.comBy JaNika Wiley, Social Media, November 21, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Anonymous
from Fontana, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] The tech that came out was great , not only did he get our fridge working correctly but he did it in a timely matter , right before thanksgiving! Thanks again !!
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: asherbronfeld
from Skokie
Verified Purchase:Yes
Bought in 2018 and compressor went out this year. Then we discovered that a back panel in the refrigerator was not circulating air properly. Waiting for repair as I write this.
Pros: Style/Design
Quality
2
Features
3
Value
2
Response from lg.comBy JaNika Wiley, Social Media, November 22, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Neale Allen
from Tucson Az.
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had to have a compressor replaced and thank goodness it had a 10 year warranty. The lg service repairman was prompt and knew his stuff. We’ve used him before and really like him.
Pros: Style/Design
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Good but
from Manchester, NJ
Verified Purchase:Yes
Great unit when it works. Had this model for 7 years and just had the second compressor replaced along with a coolant leak. First fix was covered. This one parts partially covered but no labor. Essentially spent half of whatbannew fridge would have cost. Next time it gets replaced.
Quality
3
Features
3
Value
2
Response from lg.comBy JaNika Wiley, Social Media, November 28, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com