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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Customer Rating
3
Love the design and features of this fridge.
on December 25, 2022
Posted by: JCRey
from Dallas, TX
Verified Purchase:Yes
We bought the fridge 2018 and we are not very happy about the quality of the compressor and fans of the fridge. Dec 2022 first the cooling fan stopped working and after a week fridge compressor went out spoiling food items reserved for Christmas dinner. I like the fridge but seems that it might require costly repairs every few years, so I am not very happy with it.
Pros: ease of use, Style/Design, Features/Settings
Quality
2
Features
5
Value
4
Response from lg.comBy JaNika Wiley, Social Media, December 27, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Renee97
from Aventura, Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] Out frog is 6 years old and when it go delivered there was a problem with the foot finish and LG replaced it. Then the film over the light feature on the front of the frog somehow got moisture under one corner. Then in the ladt4 months the compressor and sealed system died and when all was replaced it was found that the circuit board wasn’t working. As of yesterday it was replaced and seems to be working now. I hope it continues to work as some of the warranted will be expiring.
Pros: Style/Design, Features/Settings
Quality
2
Features
5
Value
4
Response from lg.comBy JaNika Wiley, Social Media, January 3, 2023
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Dave 101
from Pewaukee,Wi
Verified Purchase:Yes
Great warranty service, after 4 years our LG refrigerator wasn’t cooling at correct temperature. LG service tech was awesome and replaced several parts at no charge for parts or labor.
Pros: ease of use, Style/Design
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Jord4n
from TX
Verified Purchase:Yes
I've had this fridge 5 years now and it has died for the last time. I've had 4 total food losses due to compressor failure and other software related issues.
What I like:
-Great looking fridge
-Good capacity for a counter depth
-Air filter always kept smells down
-Great slimline ice maker
-Smart storage layout
-Great tasting water with LG brand filters
-Great looking fridge
-Good capacity for a counter depth
-Air filter always kept smells down
-Great slimline ice maker
-Smart storage layout
-Great tasting water with LG brand filters
What I didn't like:
-4 total food losses due to hardware / software failure
-Compressor was quite noisy even when brand new
-Compressor stopping when opening a door can't be good for the life of the compressor
-4 total food losses due to hardware / software failure
-Compressor was quite noisy even when brand new
-Compressor stopping when opening a door can't be good for the life of the compressor
I loved this fridge and I tried to stick with it, but 5 failures in 5 years is just too much. There's a lot that LG does very well, but this was not my experience. Thankfully LG worked quickly during the warranty period to get me back up and running. Maybe I'll come back around to LG appliances in the future, but I need a break.
Quality
2
Features
3
Value
1
Response from lg.comBy Cazzandra Galangco, LG Social Media, January 10, 2023
Thank you so much for the detailed review and we're sorry to hear that you had such experience. We're glad to have you as a customer, and we'll do everything we can to keep using your comments to improve our services and develop our products while providing the high-quality service that we're known for. -Cazz
Written by a customer while visiting lg.com
Posted by: Rick Michael
from Monterey Park CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] The warranty backed repair team replaced the condenser same day just before Christmas. No food spoiled and Christmas Eve dinner was a success.
Pros: Style/Design
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: LG Refrigerator 00
Verified Purchase:Yes
It was broke 50% of the time and couldn’t find anyone to keep it running. Terrible refrigerator
Quality
1
Features
4
Value
4
Response from lg.comBy JaNika Wiley, Social Media, January 12, 2023
We're sorry to hear this, and want to thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Mannyp2
from Cicero, IL
Verified Purchase:Yes
I have owned this product for 5 year, but it has been a problem every year with the cooling system. I just had the compressor changed. Hope that would solved the issue. Other than that love my refrigerator.
Quality
4
Features
4
Value
3
Written by a customer while visiting lg.com
Posted by: GEM62
from Hudson, WI
Verified Purchase:Yes
Only purchased 4 years ago and already compressor died??? So disappointed in this fact.
Quality
3
Features
4
Value
3
Response from lg.comBy Alice Feliz V. Luna, Social Media, January 17, 2023
Thank you for sharing your concern about your refrigerator. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. To assist you further, please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info. Thank you. ^Jolly
Written by a customer while visiting lg.com