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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: Erv Kostizen
from Highland MI
Verified Purchase:Yes
[This review was collected as part of a promotion.] Mike was everything you could ever want in a repairman
Pros: ease of use, Style/Design, Performance
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Tim2385
from Illiny
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this fridge 3 years ago. The compressor went and the LG went right to work and got the Fridge fixed at no cost to us.
Pros: Quality
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Skeptical in NJ
from Central New Jersey
Verified Purchase:Yes
[This review was collected as part of a promotion.] The refrigerator is just like the previous defective one we owned, but the inside configuration is a bit simpler ... and seems deeper. What I am VERY DISPLEASED about is your registration website. Not only does it require a ridiculously long and complicated password, but after setting it up and going back in the next day, it would not let me in with the password that I established the day before. Horrible website and not user friendly at all! Overall, your company leaves a lot to be desired unfortunately.
Pros: Style/Design
Quality
4
Features
5
Value
5
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, February 6, 2023
We want to thank you for taking this time to communicate with us about your experience. Your feedback is very important to us and it helps us keep fresh perspective on new ways to improve our services and future product developments. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com
Posted by: JGLR
from Harrisburg, PA
Verified Purchase:Yes
Bought over four years ago. Makes an impression in our gourmet kitchen. Perfectly sized for two people or a small family.
Pros: ease of use, Style/Design, Features/Settings
Quality
3
Features
5
Value
5
Response from lg.comBy Cazzandra Galangco, LG Social Media, January 23, 2023
We're thrilled that you're happy with your choice of refrigerator! The LG 24 cu. ft. French Door Counter-Depth Refrigerator (LFXC24726S) really is a great one. It makes our day to hear that we were able to provide you a 5-star experience. Thank you for providing us with this wonderful feedback, we can't wait to welcome you back for your next LG product review! -Cazz
Written by a customer while visiting lg.com
Posted by: Anonymous
from Ft Myers, FL 33913
Verified Purchase:Yes
I bought the LED replacement light. It isn't illuminating when plugged in. Is there a restart button somewhere that needs to be engaged? Do I need an LG person to check the frig?
Pros: Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Love the fridge, now the faulty compressor was fix
on February 5, 2023
Posted by: ATLs
from Atlanta Ga
Verified Purchase:Yes
Looked long and hard for a new fridge with a big freezer. Love the 3 drawer system in the freezer, and the gallon door capability. We loved it until the compressor broke and we lost a bunch of food and had to live out of a cooler for a few days. But glad Lg replaced the parts (just outside of the 5 year labor coverage). The online and phone process for getting it fixed was confusing. But we eventually got there.
Great features, not so great engineering.
Quality
2
Features
5
Value
3
Response from lg.comBy Alice Feliz Luna, Social Media, February 9, 2023
We highly appreciate your honest feedback regarding your experience. We’re so sorry that the product did not meet your overall needs. This will be considered for our continuous improvement. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Posted by: MAkers79
from Christiansburg, VA
Verified Purchase:Yes
Bought this in August 2019. Great looks. Counter depth is great. Like the size of bins and storage on door. Ice maker can keep up with a party. After a little over 3 years compressor broke. After 6 weeks still not fixed.
Pros: ease of use, Features/Settings
Quality
2
Features
4
Value
1
Response from lg.comBy Alice Feliz Luna, Social Media, February 9, 2023
We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, so we would be pleased to investigate this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Written by a customer while visiting lg.com
Posted by: qkcs mom
from North Dakota
Verified Purchase:Yes
So much space! Love it! We
Went from a side by side to
This one
And it is amazing.
Went from a side by side to
This one
And it is amazing.
Pros: ease of use, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com