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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: Adgal
from South Elgin, IL
Verified Purchase:Yes
It was great until two weeks ago. Completely stopped working one day. Have been without a fridge for almost two weeks and they cannot get the parts here for another 10 days. Very unhappy. I’ve heard this is a known issue with LG, yet they don’t fix it.
Pros: Style/Design
Quality
1
Features
5
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, February 14, 2023
We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, so we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
3
Disappointed
on February 21, 2023
Posted by: Montessman
from Avon, IN
After 4.5 years, this refrigerator has not lived up to our expectations. I have already had to have a new compressor installed and now the ice maker has stopped working. Disappointed.
Quality
2
Features
4
Value
3
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, February 23, 2023
Thank you for taking this time to share with us your experience using your LG 24 cu. ft. French Door Counter-Depth Refrigerator, model LFXC24726S. We’re sorry to hear that this item did not meet your expectations. We assure you that your constructive feedback does not go unnoticed, and your feedback will help us maintain a fresh view on potential ways to refine our service and upcoming product developments. It will be shared with our product and marketing teams to meet your expectations moving forward. If you need additional assistance, you can reach us at our customer service line at (800) 243-0000 or send us a private message through Facebook or Twitter using @LGUSSupport, including your product's model number and your contact information. It would be our pleasure to assist you. ^Danee
Written by a customer while visiting lg.com
Customer Rating
1
It’s a great layout, poor quality, mechanical
on February 22, 2023
Posted by: Gibbby
from Texas
Verified Purchase:Yes
I bought this unit about 2 years ago. Love the layout of the refrigerator. Beautiful appearance but it stopped working after only 2 years of use. I had the appliance repairman, come out and look at it. He said that it was not worth fixing that this refrigerator is one of his most commonly repaired units. Evidently my compressor is shot and it has a leak in the system so the repair of the unit is more than the refrigerator is worth.
I’m disappointed in the quality of the unit
I’m disappointed in the quality of the unit
Pros: ease of use
Quality
1
Features
5
Value
1
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, February 25, 2023
Hi, there! We always try our best to give our clients the best products we can, so it's distressing for us to hear if you weren't satisfied with our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly, this was not your experience, and we apologize. Your feedback will help us maintain a fresh view on potential ways to refine our service and upcoming product developments. It will be shared with our product and marketing teams to meet your expectations moving forward. If there's anything we can do to serve you further, let us know. You may send us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it would be our pleasure to assist you. ^Danee
Written by a customer while visiting lg.com
Posted by: Daggumit
from Wichita, KS
Verified Purchase:Yes
Bought my fridge in 2019. Love it. Wanted the most inside space with a moderate footprint to fit in the kitchen. This one is perfect. Shelves and drawers are great, everything adjustable. Ice maker keeps up with a family of 5.
4 years mark the compresser went out. Called LG customer service. A service call was made by LG to a local repair company. They were able to be out within 7 days to replace the compressor. All repairs, parts, and labor were covered by LG's warranty.
4 years mark the compresser went out. Called LG customer service. A service call was made by LG to a local repair company. They were able to be out within 7 days to replace the compressor. All repairs, parts, and labor were covered by LG's warranty.
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Pazi
from Seekonk MA
Verified Purchase:Yes
I absolutely love my refrigerator. The ice and water on the front is so convenient.
Pros: ease of use
Quality
5
Features
5
Value
5
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, March 22, 2023
It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience with our products. Thank you for supporting LG! Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com
Posted by: LG black stainless applia
from Kansas City Mo
Verified Purchase:Yes
I saved my money to purchase all new LG refrigerator, microwave, dishwasher and gas stove in Black stainless quite a chunk of change. I have had a new door installed in refrigerator because of ice maker problem and a compressor also dishwasher had problems I am very upset only 4 years old.
Quality
1
Features
1
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, March 3, 2023
We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Written by a customer while visiting lg.com
Posted by: Pwrctfn
from Kansas
Verified Purchase:Yes
We bought this fridge in 2019. Overall it’s a good fridge. The ice maker has issues periodically, but the big one, the compressor went out all at once with no warning at only 4 1/2 years old! Our last fridge was right at 40 years old! It went out when we kept having power surges and outages with Evergy. That’s when we bought this fridge. Lost ALLLL of our food and I had just went grocery shopping the day before. Hoping and praying this compressor lasts!!!!
Pros: Style/Design
Quality
4
Features
5
Value
4
Response from lg.comBy Alice Feliz V. Luna, Social Media, April 4, 2023
It means a lot to us that you took the time to share your thoughts with the rest of our community and us. It helps us continue to improve and provide the best possible service to customers like you. This will be considered for our continuous improvement. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Posted by: Kelly hoxie
from Chicago ILL
Verified Purchase:Yes
[This review was collected as part of a promotion.] He came out on time and fixed the problem. he was great with communicating with me.
Quality
5
Features
5
Value
5
Response from lg.comBy Tanisha, social/LG, April 5, 2023
We want to say a great big thank you for your committed support of the LG Brand, as thus we strive to meet our customers expectations by improving our products and services daily. We're here to help if you have any questions or concerns please feel free to reach out to us via Facebook or Twitter by sending us a private message or @LGUSSupport, Our Customer Service Number is (800)243-0000.~Tanisha
Written by a customer while visiting lg.com