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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: Tom1946
from Loganville, GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We were not expecting to receive such prompt and great service on our LG refrigerator, but LG assisted us in every way. The service technician arrived when promised, had the right parts and right tools, and knew how to take care of the problem. Thanks, LG!
Pros: ease of use, Quality, Style/Design, Features/Settings
Quality
4
Features
5
Value
4
Response from lg.comBy Tanisha, social/lg, March 24, 2023
We appreciate you for being a part of the LG Family, feedback from our customers is our liquid gold. We value your opinions in order to continue to provide innovative technology and services that makes everyday a bit more convenient. Should you need us for any future issues or concerns reach out to us via Facebook or Twitter. Once there you may send us a private or direct message with your contact information and serial/model number of your unit so that we will be able to assist directly with back and forth conversation. We can also be reached by phone at (800) 243-0000 or @LGUSSupport. Thank you .~Tanisha
Written by a customer while visiting lg.com
Posted by: Noideawhatyouwant
from New Jersey
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've had this frig for a little over 4 years and was very happy with the look, function and features. I love that I can get water out of one spout and ice out of another so I can easily get both with one hand without having to switch modes. I love that I can get ice and water from the outside and I like that the freezer has three compartments with one being a thin slide out tray where I can keep small items. Everything was great until the compressor went and it took a total of six service visits over the course of two+ weeks to get it repaired. It was, however, all covered under the original warranty so at least cost was not a factor....except for hundreds of dollors of spoiled food.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
4
Features
5
Value
4
Response from lg.comBy Tanisha, social/lg, March 24, 2023
Thank you for sharing your experience with your LG. Refrigerator. This is not the experience we want for you. However, We appreciate you for being a part of the LG Family, feedback from our customers is our liquid gold. We value your opinions in order to continue to provide innovative technology and services that makes everyday a bit more convenient. Should you need us for any future issues or concerns reach out to us via Facebook or Twitter. Once there you may send us a private or direct message with your contact information and serial/model number of your unit so that we will be able to assist directly with back and forth conversation. We can also be reached by phone at (800) 243-0000 or @LGUSSupport. Thank you .~Tanisha
Written by a customer while visiting lg.com
Posted by: AlanV10
from Flagstaff, AZ
Verified Purchase:Yes
We bought the refrigerator a while back and the compressor went out. You guys got us new compressor and parts very quickly and the refrigerator is running well and we are very happy about LG for taking such good care of us.
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Cazzandra Galangco, LG Social Media, March 19, 2023
Your kind words encourage us to continue doing our best. It's our pleasure to provide the best possible service to our customers, and we're glad this commitment was reflected in your experience with our LG refrigerator and customer support. Thank you for supporting LG! -Cazz
Written by a customer while visiting lg.com
Posted by: Johnny0077
from Port Richey,FL,34668
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great fridge, beautiful design, easy to use,easy to clean, great ice dispenser
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Christian Jimenez, LG Social Media, March 22, 2023
Hi! Thanks for taking the time to post your review highlighting the design and features that make this fridge quality built. Enjoy the kitchen experience with LG fridge model LFXC24726S. Should you ever need support, help is only a few clicks away on social media. Our Facebook handle is @LGUSA and our Twitter handle is @LGUSSupport. Feel free to private message us on Facebook or direct message us on Twitter. ^Chris
Written by a customer while visiting lg.com
Posted by: kendianne
from Rome, Ga.
Verified Purchase:Yes
I'm sorry to say, but I'm having to replace the compressor on my refrigerator. I purchased it May 2018 so it is less than 5 years old.
Quality
3
Features
3
Value
3
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, March 23, 2023
Thank you for providing us with valuable feedback. We apologize that you had such an experience. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you. ^James.
Written by a customer while visiting lg.com
Posted by: BBrowne
from Georgetown, TX
Verified Purchase:Yes
We bought this unit back in May of 2018 when we moved from CA to TX and has worked very well. We did recently replace the compressor but it was under warranty and I only paid the service call. The unit is easy to clear, and we love the large bottom freezer. So much better than a side to side.
Pros: ease of use, Style/Design, Performance
Quality
4
Features
5
Value
5
Response from lg.comBy Christian Jimenez, LG Social Media, March 22, 2023
Hi, we're glad refrigerator model LFXC24726S has met all of your expectations over the years you've owned it. We're happy that you highlighted the features that you love about it. Should you ever need support, please be aware we're available on social media (@LGUSA on Facebook and @LGUSSupport on Twitter). Don't hesitate to private message us on Facebook or direct message us on Twitter). ^Chris
Written by a customer while visiting lg.com
Posted by: KooorsW
from FL
Verified Purchase:Yes
We’ve only had the fridge about 4.5 years. Tech said all LG fridge compressors were bad. Said we should replace with another brand. However, called LG based on bad compressor and they had an LG tech specialist scheduled to come out within 15 hours and diagnosed the problem, had replacement on truck. Said the new compressors were good and should not have any reoccurring issues. I hope that’s true. Gave me his personal cell number if I have any issues. Quick, informative and excellent customer service. Fingers crossed we have no issues for a very long time.
Quality
4
Features
5
Value
3
Response from lg.comBy Anthony Jaimes , VXI Austin , April 4, 2023
Hey there. Thank you for leaving us a review with your feedback in regards to your LG 24 cu. ft. French Door Counter-Depth Refrigerator LFXC24726D. We care about the inconvenience you have experienced with your LG TV. We rely on our customers like you to let us know what we're doing right/wrong to continue to provide the best experience possible. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ~Anthony
Written by a customer while visiting lg.com
Posted by: dered1
from Fort Worth tx
Verified Purchase:Yes
we loved our LG refrigerator unfortunately the compressor went out after 5 years and couldn't be repaired.
Pros: ease of use, Style/Design, Features/Settings
Quality
1
Features
5
Value
1
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, April 6, 2023
Thank you for providing us with valuable feedback. We apologize that you had such an experience. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with your LG product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com