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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: LGFrench Door Fridge
from Torrance, ca
Verified Purchase:Yes
We bought in 2017. Hard to take interior trays apart and clean. Outside paint finish peeling on its own.
Pros: Style/Design, Features/Settings
Quality
4
Features
4
Value
4
Response from lg.comBy Cazzandra Galangco, LG Social Media, April 8, 2023
Thank you for taking the time to communicate with us about your experience with your LG product. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. Please send us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it would be our pleasure to assist you regarding your unit's paint peeling concern. -Cazz
Written by a customer while visiting lg.com
Posted by: Ted c
from Texas
Verified Purchase:Yes
I have had it repaired twice. I had to repair it twice.
Pros: ease of use, Style/Design
Quality
3
Features
4
Value
2
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, April 11, 2023
We apologize that you had such an experience. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to assist you ^James.
Written by a customer while visiting lg.com
Posted by: Landy5
from laguna woods, CA
Verified Purchase:Yes
In the second year of ownership the compressor failed, 5 days before Christmas. LG arranged for and paid for the repair . Now, 5 years later, it freezes up in the fridge part and ices up in the freezer. I have to pay for the repair. The fridge is 7 years old. It should last longer than this.
Pros: ease of use
Quality
3
Features
5
Value
3
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, April 11, 2023
We apologize that you had such an experience. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to accommodate you ^James.
Written by a customer while visiting lg.com
Posted by: What time will supper be
from Flowery Branch, GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Compressor failed twice: once when it was still under warranty, later when past warranty period by three months. Alas, ALL NEW REFRIGERATORS STINK AND ARE NOT BUILT TO LAST. Two dated refrigerators in the garage, both 14 years plus, are still going strong. Next one will be a used one.
Quality
2
Features
4
Value
3
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, April 18, 2023
We want to thank you for taking the time to communicate with us about your experience using the LG 24 cu. ft. French Door Counter-Depth Refrigerator, model LFXC24726S. We appreciate your patience and understanding in regards to the issues that you’ve encountered. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Danee
Written by a customer while visiting lg.com
Posted by: ChicagoRocco
from Chicagoland, IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Our compressor failed after 4/12 years. LG paid for the replacement.
The assembly of the shelves and interior was not done well...screws were missing and parts were not fully installed.
We do like the size, layout, appearance and water/ice output.
The assembly of the shelves and interior was not done well...screws were missing and parts were not fully installed.
We do like the size, layout, appearance and water/ice output.
Pros: Style/Design, Features/Settings
Quality
2
Features
4
Value
3
Response from lg.comBy Christian Jimenez, LG Social Media, April 18, 2023
Hi, we regret to hear of your experience, however, we're glad that your fridge is back in working order! Should you need further assistance, don't hesitate to contact us via chat or phone support. Details for these support options can be found here: https://www.lg.com/us/support/contact. We'd be happy to further assist you! ^Chris
Written by a customer while visiting lg.com
Customer Rating
5
Is easy to organize and see all the item in frig.
on April 18, 2023
Posted by: sue3202
from Hudson, Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought all four appliance at one time to complete the kitchen
Pros: Style/Design, Features/Settings
Quality
3
Features
4
Value
4
Response from lg.comBy Christian Jimenez, LG Social Media, April 18, 2023
We're glad to hear your enjoying your 24 cu. ft. French Door Counter-Depth Refrigerator. #LifesGood when you have the ample space to organize all of your favorites foods! Should you need support, we're available via chat or phone support. More information for these support options can be found here: https://www.lg.com/us/support/contact. We'd be happy to assist you. Thank you for taking the time to leave your review! ^Chris
Written by a customer while visiting lg.com
Posted by: Bad Bob
from White, GA
Verified Purchase:Yes
This was working great until compressor failed. Overall, great until issue.
Pros: ease of use, Features/Settings, Performance
Quality
5
Features
5
Value
4
Response from lg.comBy Alice Feliz V. Luna, Social Media, May 15, 2023
It means a lot to us that you took the time to share your thoughts with the rest of our community and us. It helps us continue to improve and provide the best possible service to customers like you. This will be considered for our continuous improvement. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Posted by: Marcia farchione
from Sarasota florida
Verified Purchase:Yes
Very happy with the repair guy (Eric) he was very professional and polite. I would ask for him if I needed a repair again.
Pros: Style/Design
Quality
5
Features
5
Value
5
Response from lg.comBy Tanisha, social/LG, April 27, 2023
We're so glad to hear that all your needs were met by your repair man Eric! In part We want to say a great big thank you for your committed support of the LG Brand, as we strive to meet our customers expectations by improving our products and services daily. We're here to help if you have any questions or concerns please feel free to reach out to us via Facebook or Twitter by sending us a private message or @LGUSSupport, Our Customer Service Number is (800)243-0000.~Tanisha
Written by a customer while visiting lg.com