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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: Niko Krimitzis
from Hazlet. NJ
Verified Purchase:Yes
My refrigerator is 4 years old I never have problems except once with the motor the company LG replaced it with no problem
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Jai., LG Social., April 28, 2023
Hi there! Thanks for reaching out. We are excited to hear you are enjoying your LG Refrigerator. We will admit they are pretty cool. Furthermore, we just wanted to remind you to be sure to change the water filter every six (6) months to continue enjoying great tasting water and ice. If you have any questions or concerns in the future please don't hesitate to or reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com
Posted by: Dixieclix
from Charlotte NC
Verified Purchase:Yes
Efficient use and function for a smaller space counter depth model
Pros: Style/Design
Quality
4
Features
4
Value
4
Response from lg.comBy Rita, Social/LG, May 1, 2023
We appreciate your generous input since it inspires us to continue improving our products and services daily. Enjoy your week! ~Rita
Written by a customer while visiting lg.com
Posted by: Lovenjustice
Verified Purchase:Yes
My husband and I purchased this refrigerator many years ago and it has worked really well. I am giving it 4 stars because of the compressor issue that comes with having an LG refrigerator. However, after calling the company and telling them about it, they sent an LG certified technician to come and fix it for a third of the price.
Pros: Quality
Quality
4
Features
5
Value
5
Response from lg.comBy Cazzandra Galangco, LG Social Media, May 12, 2023
Thank you for being our customer and leaving with an honest and constructive review. We appreciate you helping us recognize the areas where we can improve our product. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. -Cazz
Written by a customer while visiting lg.com
Posted by: Kitchen Keeper
from Largo, Florida
Verified Purchase:Yes
We did extensive research before choosing our LG Refrigerator and we really felt we made the right choice. Beauty, function and had all the elements we were looking for at a reasonable price. We were extremely disappointed that just after 5 yrs, 2 months of service the compressor died. A refrigerator to my understanding should last at least 12 + years. The estimated cost of repair was a thirds of the cost of a new one. I called LG and the customer service department worked with me to find a local LG repairman to repair it at a more reasonable cost. While I thought the price was more reasonable, I felt that i should not have had to pay the full cost of labor. The part was covered by the warranty. Pleased my LG appliance was repaired, but frowning on LG for not covering more of the expense. My expense over all exceeded $600 not including have to take a day and half off of work with NO pay. The LG repairman was Awesome! Professional, Courteous, On time, and Extremely Knowledgeable. But LG 's phone customer service was just ok. In the end, I Never should have had to go any of this. A refrigerator should last much longer than it did. Major inconvenience.
Quality
4
Features
5
Value
4
Response from lg.comBy Alice Feliz V. Luna, Social Media, May 15, 2023
It means a lot to us that you took the time to share your thoughts with the rest of our community and us. It helps us continue to improve and provide the best possible service to customers like you. This will be considered for our continuous improvement. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Posted by: Bob815
from Phoenix, AZ
Verified Purchase:Yes
Like frig but icemaker and compressor failed in first five years
Pros: Features/Settings
Quality
3
Features
5
Value
3
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 7, 2023
Thank you for providing us with valuable feedback. We apologize that you had such an experience. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you. ^James.
Written by a customer while visiting lg.com
Posted by: Dawn Menestrina
from Silvis IL
Verified Purchase:Yes
Bottom of freezer drawer and refrigerator doors have stainless steel showing like black coat is peeling. No frost pattern but per technician all motors working
Quality
1
Features
5
Value
1
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 8, 2023
Thank you for providing us with valuable feedback. We apologize that you had such an experience. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you. ^James.
Written by a customer while visiting lg.com
Posted by: Randolph Leon
from NYC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased 2 years ago, very reliable. Luxurious stainless steel front and interior.
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: SAIED
Verified Purchase:Yes
I LOVE THIS PRODUCT EXCEPT THE OLDER MODEL OF COMPRESSOR. THE SERVICE MAN WAS VERY NICE, PROFESSIONAL AND KNOLEDGEABLE.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
4
Features
5
Value
5
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, May 14, 2023
We’re happy to know that you had a 5-star experience the service technician of your LG 24 cu. ft. French Door Counter-Depth Refrigerator, model LFXC24726S. We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day. Thanks again for your kind words and for being a fantastic customer! If there's anything we can do to serve you further, let us know. You may send us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it would be our pleasure to assist you. ^Danee
Written by a customer while visiting lg.com