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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: JoeZ1934
from Florida
Verified Purchase:Yes
The fridge has been working awesome for 4 years, then all of a sudden the compressor goes. It was very surprising and disappointing. Luckily, the part was covered by 5 year warranty and service came out in a few days to repair. So, LG did a good job to fix issue, but prefer there be no issue after only 4 years
Quality
3
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Bobo Hobo
Verified Purchase:Yes
Great product, has been reliable since day of purchase. Lots of space, consistently cold.
Written by a customer while visiting lg.com
Posted by: Anonymous
from Santa Ana, CA
Verified Purchase:Yes
I purchased this refrigerator in 2018. It’s broken down at least every six months from time of purchase. It’s always the same problem: does not cool. I’ve lost all my groceries at least 5 times, and let’s not even talk about the mess this creates. I, unfortunately, am extremely dissatisfied with the unit.
Quality
1
Features
1
Value
1
Response from lg.comBy Tanisha, social/LG, May 29, 2023
Hi there, We understand how frustrating this could be, and we're more than happy to help you identify the cause of this continuous issue. Could you please provide us with the following information, so we can further look into this with you? Phone number: TV model number: TV serial number: Purchase date: The information will be helpful when you contact our Customer Service number at 800-243-0000 or we may be reached via our social media channels on Facebook or Twitter and please use the handle @LGUSSupport. We look forward to hearing from you. ~Tanisha
Written by a customer while visiting lg.com
Posted by: JAD23
from Helena, MT
Verified Purchase:Yes
Over the course of 5 1/2 years I have replaced the compressor, the motherboard, and the ice maker. I would have expected a little better quality from LG.
Pros: Style/Design
Quality
3
Features
4
Value
3
Response from lg.comBy Christian Jimenez, LG Social Media, June 1, 2023
We appreciate you taking the time to post your review. Please visit our official feedback page should you feel the need to leave your feedback regarding the experience you had with your LFXC24726D model refrigerator: https://www.lg.com/us/support/feedback. We'd love to offer further support should you need it. Please see our contact options here: https://www.lg.com/us/support/contact. ^Chris
Written by a customer while visiting lg.com
Posted by: Jim Militello
from Jupiter FL
Verified Purchase:Yes
Refrigerator lasted six years. I would never buy an LG product sgsin
Pros: ease of use
Quality
1
Features
3
Value
1
Response from lg.comBy Christian Jimenez, LG Social Media, June 1, 2023
Thank you for taking the time to post your review. Please allow us an opportunity to improve future customer experience-feel free to fill out the following form detailing the experience you had with your LFXC24726S model refrigerator. We look forward to hearing from you should you be inclined to participate! ^Chris
Written by a customer while visiting lg.com
Posted by: Jerle Shannara
Verified Purchase:Yes
I bought this refrigerator and it lasted a few years before the compressor died. Thankfully there was a class action lawsuit against LG! The compressor was replaced for free. However, the experience was very inconvenient. Then just recently the refrigerator's water dispenser decided to turn on by itself in the middle of the night, soaking our floor until we were able to get to the unit and open the door to cut off the water flow. Thankfully we were home when this happened or the damage would have been significant. I will be avoiding LG products in the future and will be going with AMERICAN MADE products that do not source their parts and materials from China.
Pros: ease of use, Style/Design, Features/Settings
Quality
1
Features
4
Value
2
Response from lg.comBy Rita, Social/LG, May 31, 2023
Thank you, Jerie, for taking the time to share your experience with us! We hate to hear that your LG French Door Counter-Depth Refrigerator has not met your expectations. We do hope that you will continue to be a part of the LG family, so should you need us for any questions or concerns, please reach out to us through our LG Customer Service line at 800.243.0000. ~Rita
Written by a customer while visiting lg.com
Posted by: Anonymous
from Paris Tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] Poor quality…would never buy LG again, 2 compressor’s in 6 years.
Quality
1
Features
1
Value
1
Response from lg.comBy Jai., LG Social., June 1, 2023
Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
Written by a customer while visiting lg.com
Posted by: vicki2018
from Bellevue, WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] This product fits perfectly in my space & l love the French doors, the roomy freezer & the icemaker.
Pros: ease of use, Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com