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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: JillR1
from NY
Verified Purchase:Yes
Terrible experience. Your cs rep told me to unplug my refrigerator for 48 hours and plug it back if to see if that resolved my issue. Assuming you record calls for training purposes, I’d strongly suggest you listen to the call and conduct some training.
Quality
1
Features
2
Value
1
Response from lg.comBy Jai., LG Social., June 5, 2023
Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
Written by a customer while visiting lg.com
Posted by: Bclov
from California
Verified Purchase:Yes
Ran great for 6 years and then failed. Evaporator coils leaked and required new coils, compressor and other parts. Repair cost is greater than buying a new and comparable refrigerator. I am buying a new one, but definitely will not be LG
Quality
1
Features
4
Value
1
Response from lg.comBy Jai., LG Social., June 5, 2023
Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
Written by a customer while visiting lg.com
Posted by: Roze F
from Aromas, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We’ve had this fridge for 7 years. Love the layout and counter depth. Had to replace compressor at 4 years, had to replaced ice maker today.
Pros: Features/Settings
Quality
3
Features
5
Value
3
Response from lg.comBy Jai., LG Social., June 6, 2023
Hello there. Thanks for reaching out and providing feedback. We're sorry to hear about the inconvenience you have experienced with your LG Refrigerator. We rely on our customers like you to let us know what we're doing right/wrong to continue to provide the best experience possible. We would be please to investigate this further, but we must switch to a platform that allows for back-and forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, a Agent will be more than happy to assist you. If you do not have either platform. You can always reach out to us our LGSupport Team at (800)243-0000.^Jai.
Written by a customer while visiting lg.com
Posted by: Dls461
from Plano tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] On 3rd compressor, ice maker replaced, cooling unit replaced. You tell me if I should be a happy customer!
Pros: ease of use, Style/Design, Features/Settings
Quality
1
Features
3
Value
2
Response from lg.comBy Rita, Social/LG, June 9, 2023
We apologize for the inconvenience you experienced with your LG French Door Refrigerator. We work continuously to improve the products and services that drive customer satisfaction. We value your opinion and would love for you to share it on our LG feedback page: https://www.lg.com/us/support/feedback. ~Rita
Written by a customer while visiting lg.com
Posted by: nickijett
from San Antonio
Verified Purchase:Yes
I initially thought this was a great refrigerator but when the compressor broke, it cost me approximately $1200 to fix it as well as losing all the food in the refrigerator and freezer.
Quality
1
Features
3
Value
1
Response from lg.comBy Rita, Social/LG, June 9, 2023
We’re sorry to hear that your LG Refrigerator fell short of your expectations and you were not provided adequate service. Your feedback is very important to us, and it helps us in finding new ways to improve our services and future product developments. Your thoughts do not go unnoticed and we apologize for the inconvenience you have experienced. We do hope you will still be part of the LG family in the future. ~Rita
Written by a customer while visiting lg.com
Posted by: Monzo
from Ft Wayne, IN
Verified Purchase:Yes
Broke down already, had to replace the compressor. LG covered the parts
Finish is coming off the front around the ice maker. Expected better...,
Finish is coming off the front around the ice maker. Expected better...,
Pros: Style/Design
Quality
3
Features
3
Value
3
Response from lg.comBy Christian Jimenez, LG Social Media, June 13, 2023
Hi, we regret to hear your fridge is in need of compressor repairs. We're confident our approved technicians will provide you with satisfiable repairs! Should you need further support, don't hesitate to reach out to us! You can see our contact options here: https://www.lg.com/us/support/contact. It would be our pleasure to assist with getting your fridge back in working condition! ^Chris
Written by a customer while visiting lg.com
Posted by: jwpenuel
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this in 2019. Very happy with all the features. Compressor failed recently and replaced at no charge by LG. Prompt, courteous service. Nice to have a company that stands behind their product.
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Jai., LG Social., June 21, 2023
Well hello there. We want to thank you for taking the time to communicate with LG about your experience. Your feedback is very important to us and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need assistance with your LG Refrigerator please don't hesitate to send us a private message on Facebook or Twitter using @LGUSSupport and include your contact info and we'll be happy to assist you. `Jai.
Written by a customer while visiting lg.com
Posted by: NRAG
from Michigan
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this in May-2017. No complaints in the last 6 years. The compressor broke down in May-2023, but LG warranty completely covered it and fixed it at no cost to me.
Pros: Quality
Quality
5
Features
5
Value
5
Response from lg.comBy Rita, Social/LG, June 12, 2023
We’re delighted to hear that you are having a five-star experience with your LG French Door Counter-Depth Refrigerator. We work hard every day to give you the best products and experiences. You make our day in hearing that we fulfilled that for you. Enjoy! ~Rita
Written by a customer while visiting lg.com