 |
Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: Richard Joseph
from Bellevue, Wa
Verified Purchase:Yes
[This review was collected as part of a promotion.] Product is convenient and easy to access. My family is lovin it.
Quality
5
Features
4
Value
4
Response from lg.comBy Jai., LG Social., June 26, 2023
Well hello there. We want to thank you for taking the time to communicate with LG about your experience. Your feedback is very important to us and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need assistance with your LG Refrigerator please don't hesitate to send us a private message on Facebook or Twitter using @LGUSSupport and include your contact info and we'll be happy to assist you. `Jai.
Written by a customer while visiting lg.com
Posted by: Bill627
from Norfolk VA
Verified Purchase:Yes
Purchased 4.5 years ago. Worked great. Now does not make ice and evaporator motor stopped working and evaporator froze up.
Quality
1
Features
5
Value
2
Response from lg.comBy Ian, LG Social Media, June 28, 2023
Hey, Bill! We love to hear that you were enjoying your refrigerator before all of these issues started popping up, and it'll be our pleasure to get your unit back into working order. If you could please give us a call at 800-243-0000, we'd be delighted to help. ^Ian
Written by a customer while visiting lg.com
Posted by: Anonymous
from Ormond beach fl
Verified Purchase:Yes
Worked fine until compressor failed,other wise it was a good working refrigerator and I liked the water filter
Pros: Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: JoeFratt
from Fountain Hills AZ
Verified Purchase:Yes
We bought this fridge about five years ago and it's been great. Til one day last month when it just stopped cooling. It was down for five days over a holiday weekend. But LG was great... they got Chris out, the BEST service tech ever, who replaced several components in the back of the unit... compressor, the gas in the large bag, and other parts I don't recall.
After a few hours with Chris on the scene, it was back to new and working great.
After a few hours with Chris on the scene, it was back to new and working great.
Pros: ease of use, Style/Design, Features/Settings
Quality
4
Features
4
Value
3
Response from lg.comBy Rita, Social/LG, June 27, 2023
Hello, Joe! We are so delighted to hear that you are happy with your LG 24 cu. ft. French Door Counter-Depth Refrigerator! We are so glad to hear about the outstanding service you received, as it really helps us in delivering an effective outcome to future issues or concerns that ultimately will make life more convenient for you and our customers. Should you ever need support, don't hesitate to contact us via phone or chat support. The details of these options can be found here: https://www.lg.com/us/support/contact. Enjoy! ~Rita
Written by a customer while visiting lg.com
Posted by: Ross Liscum
from Santa Risa, ca
Verified Purchase:Yes
Johnny Walker did a great job fixing it and explained everything
Written by a customer while visiting lg.com
Posted by: mdgill10
from Omaha, NE
Verified Purchase:Yes
[This review was collected as part of a promotion.] We like the design and looks. We rate it as poor because of the issues that we have had in the short time that we have had it.
We had had issues with the ice maker and a couple of drawers. The biggest issue is that it has had problems with cooling in the refrigerator and freezer. We have had to replace the compressor 2 times and it’s not cooling again so we may have to replace it a third time.
Pros: ease of use, Style/Design, Features/Settings
Quality
1
Features
5
Value
1
Response from lg.comBy Tanisha, social/LG, June 29, 2023
Hi there, We're responding to the issues and concerns regarding repair or waiting for replacement parts. We're concerned about the tremendous loss and inconvenience of this issue. We have a high volume of customers in need of parts and service technicians. We're working tirelessly to service every valued customer with the service you deserve, with all available resources. We appreciate the patience it has taken to bear with us. Please contact us directly in order for us to continue to support you with this concern. ~Tanisha
Written by a customer while visiting lg.com
Customer Rating
1
Crappy for an LG
on June 27, 2023
Posted by: Upset13
from Vista, CA
Compressor went out was replaced under warranty and is currently on its way out again. Ice maker broke and cannot get replacement parts for it.
Quality
1
Features
3
Value
1
Response from lg.comBy Jai., LG Social., June 28, 2023
Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
Written by a customer while visiting lg.com
Posted by: wp1jp1
from Sonoma, CA
Verified Purchase:Yes
This refrigerator was in our home when we moved in two years ago. We were satisfied with it until three weeks ago when the compressor failed. Due to the expense and inconvenience of repairing it we decided to replace it, and NOT with an LG, because a refrigerator should be built to last more than six or seven years.
Quality
1
Features
2
Value
3
Response from lg.comBy Alice Feliz V. Luna, Social Media, July 14, 2023
Hello there. Thank you for reaching out to us. We're sorry to hear about your fridge compressor going out. Here is a link that might help you with that concern: https://www.lg.com/us/support/help-library/cooling-issues-refrigerator--1429710713371
Should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^Jolly
Should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com