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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: SJ resident
from San Jose, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Only less than 6 years, the compressor starting to give up and finally gave up in a year later which was last month and the fridge completely lost its cool. Have to have technician to replace with a new one but luckily it is still under warranty.
Quality
4
Features
4
Value
3
Response from lg.comBy Alice Feliz V. Luna, Social Media, July 14, 2023
Hello there. Thanks for reaching out to us. We're sorry to hear about your compressor. Here is a link that might help you with the cooling issue of your fridge: https://www.lg.com/us/support/help-library/not-cooling-refrigerator-CT10000021-1429710713371
But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^Jolly
But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Posted by: Karen99
from Bonita Springs, FL
Verified Purchase:Yes
Purchased this refrig 7 years ago. Compressor died around year four year; fortunately, LG replaced it for free. We purchased the black stainless steel version and indeed the black stainless look is just a thin film over the stainless. The film tore way at the refrigerator handle, so the nice looking refrig is not so nice looking any more. Recently, the refrig developed a leak and slowly died. We had that repaired. So not the best LG experience.
Pros: Style/Design
Quality
2
Features
3
Value
2
Response from lg.comBy Alice Feliz V. Luna, Social Media, July 2, 2023
Hi, Karen99. Thanks for reaching out. Hopefully you were able to get your compressor fixed. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Posted by: mel nel
from Illinois
Verified Purchase:Yes
We have had our LG for 7 years. In that time period we have had it repaired 6 times - meaning having to defrost prior to repair visit, losing food time in the process. I will never purchase another LG product and have advised my contacts to do the same.
Pros: Style/Design
Quality
1
Features
3
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, July 14, 2023
Hi there, Mel. Thank you for reaching out to us about this. We're sorry to hear about your fridge being repaired a lot of times and losing food in the process. This is not the ideal experience we want you to have with our refrigerator. We want to help you get your fridge back up and running. Please contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Posted by: Anonymous
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I just want to say thank you for sending the part for my refrigerator that I needed. It works great. God bless. ❤️🙏🏼❤️🌹🌺
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: PR4444
from Amherst, NY
Verified Purchase:Yes
Bought 5 years ago, freezer stopped working , then fridge at 5 years almost exactly.
Cannot recommend due to that.
Cannot recommend due to that.
Quality
2
Features
4
Value
1
Response from lg.comBy FRANCINE VIZCARRA, LG SOCIAL MEDIA, July 20, 2023
We deeply appreciate you taking the time to raise this matter with us. Please know that we take your concerns seriously and we are more than willing to help you with this matter and make things right.
We extend our apologies for any inconvenience you have encountered with your Refrigerator. Should you ever need assistance in the future, don’t hesitate to reach out to our Social Media Team by sending a private message on our Facebook or Twitter using @LGUSSupport, and we’ll make every effort to address your concern promptly. -Francine
We extend our apologies for any inconvenience you have encountered with your Refrigerator. Should you ever need assistance in the future, don’t hesitate to reach out to our Social Media Team by sending a private message on our Facebook or Twitter using @LGUSSupport, and we’ll make every effort to address your concern promptly. -Francine
Written by a customer while visiting lg.com
Posted by: Doug from Texas
from Austin, Texas
Verified Purchase:Yes
While this refrigerator can do the job of keeping your foods cool I found it doesn’t have enough room in the freezer department. It’s more an apartment type of unit where you don’t have space. Don’t buy for a house, maybe a small house about apartment size. Also make sure the center piece does deploy when you close the doors otherwise you will have problems down the road with replacing the fan
Pros: Style/Design
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: John 2017
from TN
Verified Purchase:Yes
Just out of warranty and lost Main control board and maybe compressor. LG refrigerators do not have a great reputation with the repair community
Pros: Style/Design
Quality
1
Features
5
Value
1
Response from lg.comBy FRANCINE VIZCARRA, LG SOCIAL MEDIA, July 20, 2023
Thank you for sharing your concern with us. We apologize for the inconvenience you’ve experienced with your Refrigerator. Please know that we take your concerns seriously and we are more than willing to help you with this matter and make things right.
To better assist you and maintain your privacy, please send us a private message on our Facebook or Twitter using @LGUSSupport. Our Social Media Team will be glad to work towards your concern promptly. -Francine
To better assist you and maintain your privacy, please send us a private message on our Facebook or Twitter using @LGUSSupport. Our Social Media Team will be glad to work towards your concern promptly. -Francine
Written by a customer while visiting lg.com
Posted by: Lin2023
from Phoenix, AZ
Verified Purchase:Yes
Refrigerator failed and it needed a new compressor and fan. The service tech, Joseph Crocco was exceptional in his response and expertise. It works like a champ now.
Pros: ease of use, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com