 |
Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: Elle998
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] Broke twice already in the last 8 years. Repair is expensive.
Pros: Style/Design
Quality
1
Features
4
Value
3
Response from lg.comBy Jai., LG Social., July 7, 2023
Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
Written by a customer while visiting lg.com
Posted by: Patti Mae
from Minnesota
Verified Purchase:Yes
Bought this 4 years ago.. Compressor went out. LG replaced at no cost!! Great warrantee.
Pros: Style/Design
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Highland LG
from MI
Verified Purchase:Yes
[This review was collected as part of a promotion.] Nice size even cooling, shelving and drawers are much lower quality than my previous LG fridge which only lasted 7 years. Only reason for a LG purchase again is due to the largest cu ft for a counter depth fridge.
Pros: Features/Settings
Quality
3
Features
4
Value
3
Written by a customer while visiting lg.com
Posted by: Support extra
from Fort Myers, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this refrigerato 8 yrs ago. Have had a couple of service calls on some drainline freezeups. However. the most prominent issue became a 100% compressor failure. Much to our surprise. After checking LG's customer support line, we found out they were honoring a class action suit on that compressor for a 10 yr period beyond purchase date. So needless to say we were offered free parts and would only have to pay for service to install.
Kudos to LG for taking on that responsibility way beyond the normal. THANKS!!!
Kudos to LG for taking on that responsibility way beyond the normal. THANKS!!!
Pros: Quality, Style/Design, Features/Settings
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: year100
from Clayville
Verified Purchase:Yes
[This review was collected as part of a promotion.] After 6 years, the compressor died. I’m having a hard time finding a repair team. The compressor falls under a class action lawsuit so it should be fixed for noth
When working it is a great refrigerator
When working it is a great refrigerator
Pros: ease of use, Quality, Style/Design
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Biilybon
Verified Purchase:Yes
Ive had multiple repairs and each time they tell me not to buy lg. they are built to break
Quality
1
Features
2
Value
3
Response from lg.comBy Charles Justine Gabica, LG Social Media, July 20, 2023
We're sorry to hear about the experience you had with your LG refrigerator. Please know that this is not what we want you to have. If you need any assistance to fix your unit, please don't hesitate to send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. -Charles
Written by a customer while visiting lg.com
Posted by: Louise0321
from Stony Brook Ny
Verified Purchase:Yes
[This review was collected as part of a promotion.] The compressor blew twice . Each time I lost a refrigerator and freezer full of food. Big inconvenience missed two days of work
I purchase this at full store price
I purchase this at full store price
Quality
1
Features
2
Value
3
Response from lg.comBy Ian, LG Social Media, July 26, 2023
Hi, Louise! We know exactly how important the refrigerator is to any home, and we'd love to take another look at yours to see if there are any underlying issues! If you could please reach out with the link below, it'll be our pleasure to help. https://www.lg.com/us/support/contact ^Ian
Written by a customer while visiting lg.com
Posted by: S999
from Sacramento, CA
Verified Purchase:Yes
6 years of quality so far. Excellent usability, Excellent, quiet performance. Easy to maintain. The one time that we have needed warranty service, our customer service experience with LG was exceptionally positive. Definitely want to purchase LG for our next refrigerator--but as well as this refrigerator has operated, that may be quite a while from now!
Pros: Quality, Style/Design, Performance
Quality
5
Features
5
Value
3
Written by a customer while visiting lg.com