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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: Anonymous
from Michigan
Verified Purchase:Yes
Fridge only lasted 7 years. Older style fridge lasted 20 plus years. Compressor went and is very costly to have replaced.
Quality
1
Features
4
Value
1
Response from lg.comBy Ma. Luisa Viguilla, LG Social Media, July 23, 2023
We're sorry to hear about the issue with your LFXC24726S French Door Refrigerator. We understand your concerns, and we'd like to assist you further.
To better address this matter and explore potential solutions, please reach out to us via private message on Facebook or Twitter using @LGUSSupport. Our support team will be glad to assist you.
Thank you for your feedback, and we look forward to helping you. ^Luisa
To better address this matter and explore potential solutions, please reach out to us via private message on Facebook or Twitter using @LGUSSupport. Our support team will be glad to assist you.
Thank you for your feedback, and we look forward to helping you. ^Luisa
Written by a customer while visiting lg.com
Posted by: Jfrost32
from Salt Lake City, Utah
Verified Purchase:Yes
[This review was collected as part of a promotion.] We were really happy with this product until about a month ago. It had the all too common compressor issue. LG covered the part, but I was stuck paying over 600.00 in labor costs. The new compressor lasted 4 days before dying as well. That one was replaced free of charge, but who knows how much life is left in this new compressor. Is it 5 days, or 5 years? Time will tell…
Quality
2
Features
5
Value
4
Response from lg.comBy Carlo Bundalian, LG Social Media Team, July 24, 2023
We apologize for the frustrating experience you've had with the compressor issue in your LG product. Your satisfaction is important to us, and we understand your concerns about the reliability of the new compressor. Furthermore, we regret any inconvenience caused, and we want to assure you that we take product quality and customer feedback seriously. The reliability of our products is a top priority, and we will use your feedback to improve our services.
If you encounter any further issues or have specific concerns, please don't hesitate to reach out to our specialized support team on Facebook or Twitter using the handle @LGUSSupport. -Carl
If you encounter any further issues or have specific concerns, please don't hesitate to reach out to our specialized support team on Facebook or Twitter using the handle @LGUSSupport. -Carl
Written by a customer while visiting lg.com
Posted by: Anonymous
from Chandler, Arizona
Verified Purchase:Yes
I owned this refrigerator for six (6) years and the compressor failed. The repairman made three (3) attempts to repair it. It worked for two (2) days each time and then died.
Pros: Style/Design
Quality
1
Features
5
Value
2
Response from lg.comBy Shaina Mae F. Marquez, LG Social Media, July 24, 2023
We apologize for the inconvenience caused by your LG 24 cu. ft. French Door Counter-Depth Refrigerator (LFXC24726S). Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. We’d also like to get a full view of your concern. To do so, please send us a private message on Facebook or Twitter using @LGUSSupport containing the product details of your unit and your contact details or reference number, as it will be our pleasure to assist you. -Shae
Written by a customer while visiting lg.com
Posted by: Double door refrigerator
from Kansas city
Verified Purchase:Yes
I will never buy another LG products, they may look good but very poor quality and when they go bad company don’t want to fix them
Quality
1
Features
1
Value
1
Response from lg.comBy Ian, LG Social Media, July 28, 2023
Hello! If you're experiencing any issues with your refrigerator, it'll be our pleasure to get everything back to normal! Just reach out to us with the link below; we'd love to help. https://www.lg.com/us/support/contact ^Ian
Written by a customer while visiting lg.com
Posted by: LG Inverter Linear fridge
from Boise, Idaho
Verified Purchase:Yes
Have loved this refrigerator! No areas that freeze items, easy ice and water dispensers, lots of storage for produce, adjustable shelves and lots of storage in the doors. Enjoy having the freezer below the fridge, never had one like this before. I was so disappointed when it developed a problem, but LG service was awesome and within another day a service man came out and had us up and going with a new compressor. Sooo pleased with the warranty!!
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Ricardo Esquer
from Palmdale California
Verified Purchase:Yes
My LG refrigerator it’s a nice looking and it works with Customer Service and the extended warranty is a must of this product as they have changed my compressor out several times and also the icemaker but the service tech from Lg was awesome would definitely recommend
Pros: ease of use, Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Skippers
from Laguna Woods, C A
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator a few weeks ago, am happy with it.
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Great if you love replacing compressors
on August 12, 2023
Posted by: Anonymous
from California
Replaced the compressor three years ago this month and it’s broken once again. I’ll never purchase another LG appliance.
Pros: Quality
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, August 15, 2023
Hey there. We appreciate you bringing this to our attention. We want to ensure that you get the best quality experience with this unit. Sadly, this is not the case, and we'd like to see what is happening. Please send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Anthony
Written by a customer while visiting lg.com