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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: skyhigh mask
from Wisconsin
Verified Purchase:Yes
I love the adjustable shelves and drawers that can be used for produce, deli or meats. Easy to use controls are a bonus. The freezer has great space and shelves that allow you to see all products.
Pros: Quality, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Gibbsy
from Edmond OK
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had this product for 8 years. Four years ago due to a design flaw ice formed behind one of the vegetable drawers and resulted in failure of a fan and stopped the refrigerator from operating. Thawing of all the ice was the quick fix. Two years ago the same thing happened and a panel was replaced with a new design panel. This year the compressor failed. The repair was very expensive.
Pros: ease of use
Quality
3
Features
5
Value
4
Response from lg.comBy LG Customer Experience team, Customer Care, August 17, 2023
Thank you for taking your time in leaving us a review regarding your refrigerator. We always try our best to give our clients the best service we can, so it's distressing for us to hear that you had a bad experience. If you need more assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Anthony
Written by a customer while visiting lg.com
Customer Rating
5
LG Refrigerator w/ Icemaker for 21st Century!
on August 19, 2023
Posted by: JohnB78
from Bolingbrook, IL
Verified Purchase:Yes
This was our first icemaking refrigerator and we were very pleased with the output and features. Our first service call occurred after having the unit for 7 years. Service man Timothy B. was efficient, checked out every possible issue, and completed the work expertly.
Pros: Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Noodle1
Verified Purchase:Yes
The compressor went out after 4 years and had to be replaced. A year later, there was a problem with the cooling and the refrigerant had to be replace. It was very difficult dealing with LG customer service.
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, August 22, 2023
Thank you for taking the time to write a review. We’re sorry to hear that you had a negative experience with our customer service team. This is not the standard of service we aim to provide at LG. We apologize for any rude or unprofessional behavior you encountered. We take customer service very seriously, and we train our staff to be courteous and helpful at all times. Furthermore, we would like to learn more about what happened and how we can improve our service. ~Tanisha
Written by a customer while visiting lg.com
Posted by: DaleD
Verified Purchase:Yes
We purchased this back in Aug 2019, worked great and still does. However a few months ago the compressor went out, but LG was on it and under warranty was repaired and has been working just fine, thanks LG
Written by a customer while visiting lg.com
Posted by: Lucille Favaro
Verified Purchase:Yes
It’s a week now and I still didn’t get my food lost check
Response from lg.comBy LG Customer Experience team, Customer Care, August 23, 2023
Hi Lucille, we understand your issue is still unresolved and would like to offer you further support! So that we can get you any available updates to your request, please contact us on Facebook or Twitter (@LGUSSupport). Please include your phone number in your direct or private message to us. We look forward to getting you the update. ^Chris
Written by a customer while visiting lg.com
Posted by: AramP
Verified Purchase:Yes
Had it for 6 years and love it. Unfortunately we had to replace the compressor after 6 years. Compressor was covered but the labor was very costly. My recommendation is to go with basic model
Pros: Features/Settings
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Bhushan
Verified Purchase:Yes
[This review was collected as part of a promotion.] Fridge is still not working. It started making loud sound, probably a fan sound. It is not getting cold either.
Response from lg.comBy LG Customer Experience team, Customer Care, September 6, 2023
Hey there, Bushan. Thank you for your review regarding your 24 cu. ft. French Door Counter-Depth Refrigerator. We understand the importance of meeting the expectations of your refrigerator, and we'd be more than happy to investigate this further. Please get in touch with us for your queries by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our customer support line at (800) 243-0000, and we would be glad to help. ^Anthony
Written by a customer while visiting lg.com