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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: No loyalty
Verified Purchase:Yes
Worked fine for a couple years. Quit working one day. Took over a week to get a technician. It’s unrepairable ! Supposed to be under warranty coverage! LG support line is a joke! Complete run around!
Quality
1
Features
4
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, September 7, 2023
We regret the inconvenience of this issue. This shouldn't have happened. We'd like the opportunity to make things right. Please reach out to us again so that we can show you just how much we value your business. ~ Tanisha
Written by a customer while visiting lg.com
Posted by: LF Refrigerator
Verified Purchase:Yes
I love this refrigerator. Easy to get items in and out.
Written by a customer while visiting lg.com
Posted by: Ed1179
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought in 2017 have had issues with the ice maker off and on for the last 3 years. Just had 2 major components replaced because fridge and freezer both stopped cooling. Decent fridge but would probably avoid the ice dispenser in the door in the future.
Pros: Style/Design
Quality
3
Features
3
Value
3
Response from lg.comBy LG, November 17, 2025
Hi, Ed. Thank you for sharing your experience with your LG Refrigerator. We understand how important consistent performance is, and we appreciate your feedback regarding the ice maker and cooling components. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with the ice dispenser and cooling issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also explore helpful resources on our official support page here: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. ^James
Written by a customer while visiting lg.com
Customer Rating
1
Don't be dazzled by it's good looks, LOW QUALITY!
on September 8, 2023
Posted by: LGold
from Austin, TX
Verified Purchase:Yes
Had it for just three years before the compressor failed. It would have cost me more to replace the compressor than to purchase a new refrigerator. This is a poor quality product I would not recommend to anyone.
Pros: Style/Design
Quality
1
Features
4
Value
2
Response from lg.comBy LG Customer Experience team, Customer Care, September 14, 2023
Hey there. Thank you for taking your time in leaving us a review on your 24 cu. ft. French Door Counter-Depth Refrigerator. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly, this was not your experience, and we apologize. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Anthony
Written by a customer while visiting lg.com
Posted by: John 48
Verified Purchase:Yes
[This review was collected as part of a promotion.] Compressor was under warrantee so was replaced with a new compressor which is not as quite as the original Compressor.
Not sure replacement is equal to the original compressor.
Can something be done to have replaced compressor quieter. ??
Not sure replacement is equal to the original compressor.
Can something be done to have replaced compressor quieter. ??
Thank you
John
John
Value
5
Written by a customer while visiting lg.com
Posted by: shkg
Verified Purchase:Yes
Less than 5 years old and compressor had to be replaced.
Response from lg.comBy LG Customer Experience team, Customer Care, September 29, 2023
We apologize for any frustration you have experienced with having to replace the compressor on the LG French Door Refrigerator! Your review is especially important to us, and your concerns will not go unnoticed and will be shared with our product teams to make future improvements. If you have any further concerns, please private message our social media support team on Facebook or Twitter using the hashtag @LGUSSupport and provide the model and serial numbers of your unit. We are always eager to help you! ~Rita
Written by a customer while visiting lg.com
Posted by: LMBgh
from California
Verified Purchase:Yes
This refrigerator is very nice . It is a downgrade from my prior LG buts also $1000 less so that’s expected . It does roll out when I open the freezer drawer so I will say the rollers are very good for loving it around . I’m hoping to figure out how to keep it put . All in all very nice , as expected . Water pours fast in the fridge which is nice . Finish is lovely .
Pros: Style/Design
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Anonymous
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had compressor replace and repairs were great. Technician very knowledgeable, courteous and answered my questions. Refrigerator working great. Job well done.
Written by a customer while visiting lg.com