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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: Art1960
Verified Purchase:Yes
Have frig for five years worked until compressor went out
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
3
Has lots of features compared to other brands. LG
on September 21, 2023
Posted by: Brad Coover
Verified Purchase:Yes
[This review was collected as part of a promotion.] Don't like the way the shelves are arranged. If I make enough room for milk and ice tea,not much room left for other items. The ice/water dispenser has to be perfectly aligned to not spill ice or water. If you have a glass the slightest off it spills.
Response from lg.comBy LG Customer Experience team, Customer Care, November 8, 2023
Hi Brad! Thank you for reaching out and for your feedback. There are a couple of different ways that you can re-arrange your shelves that may help. Maybe rearranging will give you a selection that you would enjoy. If you ever have any questions for us please don't hesitate to send us a message over on Twitter @LGUS or give us a PM over on Facebook. - Trey
Written by a customer while visiting lg.com
Posted by: Stevetoug
from Raleigh NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] The tech arrived promptly, diagnosed the problem accurately, and had the necessary parts with him. His professionalism was outstanding, and we were very happy with his work.
Pros: ease of use
Quality
3
Features
5
Value
3
Written by a customer while visiting lg.com
Posted by: Alex Ohio
from Youngstown OH
Verified Purchase:Yes
I bought the fridge eight years ago - the compressor failed. I didn't want to replace the fridge - LG repaired it!
The technician was great, the fridge had all at risk parts replaced in order to ensure that none of these could cause the fridge to fail.
The technician was great, the fridge had all at risk parts replaced in order to ensure that none of these could cause the fridge to fail.
Pros: Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Prem Kapoor
Verified Purchase:Yes
The compressor failed within warranty period. Filed for claim. Still under process.
Response from lg.comBy LG Customer Experience team, Customer Care, October 27, 2023
Hi! We realize how important your refrigerator is to your routine and are here to assist you during the repair process. So that we can help get this issue resolved as soon as possible, please reach out to us via PM on Facebook or via DM on Twitter. Our handle for these platforms is @LGUSSupport. We look forward to offering our support! ^Chris
Response from lg.comBy Rita, LG US Support, October 6, 2023
Hey there! We make sure to consistently meet the expectations of our customers by making quality products, and your review is extremely valuable to us and will not go unnoticed. Please provide your thoughts and suggestions on our LG feedback page as well, at https://www.lg.com/us/support/feedback, product development teams make necessary improvements for the future. ~Rita
Written by a customer while visiting lg.com
Posted by: SKG7
from San Diego
Verified Purchase:Yes
[This review was collected as part of a promotion.] The refrigerator, on the whole, is excellent. It offers ample space and exhibits remarkable durability. However, there have been instances where it unexpectedly ceased operation. This issue has occurred twice now, both times due to problems with the compressor.
Upon consultation with a technician, I was informed that this particular model is known to have compressor issues. Given this knowledge, it raises questions about why the company did not issue a recall notice. I am hopeful that LG will assist in replacing the compressor to resolve this recurring problem.
Upon consultation with a technician, I was informed that this particular model is known to have compressor issues. Given this knowledge, it raises questions about why the company did not issue a recall notice. I am hopeful that LG will assist in replacing the compressor to resolve this recurring problem.
Pros: Style/Design
Quality
2
Features
4
Value
4
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, October 24, 2023
Hey there, we strive for great customer service at LG, and we see we have fallen short on your experience. We would love the opportunity to address this, if you would please send us a private message through one of our socials, @LGUSSupport, we would be more than happy to chat. ~Tegan
Written by a customer while visiting lg.com
Posted by: Jayoo7
Verified Purchase:Yes
Very dissatisfied with the reliability of this refrigerator. I had it for 8 years. Every two years the compressor went out, as well as other issues. But, it looked great on my kitchen.
Pros: Style/Design
Quality
1
Features
5
Value
3
Response from lg.comBy Rita, LG US Support, Rita, LG US Support, October 5, 2023
We hate to hear that your LG French Door Refrigerator fell short of expectations. Your review is very important to us, and we want to assure you that we take your concerns seriously. Please take a moment to share your thoughts on our LG feedback page, https://www.lg.com/us/support/feedback, as this will help our product development teams make necessary improvements for the future. ~Rita
Written by a customer while visiting lg.com
Posted by: MaryTom561
Verified Purchase:Yes
We have this fridge for about 2 months now and so far I can’t say anything bad about it. We really love the craft ice part especially the ball ice. The only one negative thing I can say is, I was ok with this fridge not having handles, but now I see a lot of finger prints, BUT the fingerprint proof part is great you wipe it off and it’s gone. So again no complaints about it.
Written by a customer while visiting lg.com