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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: LG 2017 refrigerator
Verified Purchase:Yes
[This review was collected as part of a promotion.] I thought my warranty ran out, but not so. I called LG after I had a service tech diagnosis problem. I called # inside refrigerator and BAM . All is perfect now. Thank you for standing behind warranty.
Written by a customer while visiting lg.com
Posted by: EDudley
Verified Purchase:Yes
[This review was collected as part of a promotion.] We've been very happy with the product. Have owned for about 7 years. Disappointed that the compressor had to be replaced recently, but otherwise, it's worked well for us.
Written by a customer while visiting lg.com
Posted by: Lil34
from Beaver Falls PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I would not recommend purchasing this refrigerator. The compressor went bad and it took me 3 days to find a repair service that would even look at an LG refrigerator because of the terrible warranty process. LG did give me the name of 3 companies that repair LG, but none of them would come to work on an LG. After calling 17 different companies, I finally convinced a local service provider to deal with the repair. I will never buy an LG product again based on this experience.
Pros: Style/Design
Quality
1
Features
4
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, October 27, 2023
Hey there, we understand your experience with LG has not been a great one. We would love the chance to talk in a private message through our socials, @LGUSSupport, so we can look into more details. ~Tegan
Response from lg.comBy Rita, LG US Support, October 12, 2023
We completely understand how frustrating this has been for you and believe in providing quality products. We would like to invite you to share your thoughts and suggestions with us on our LG feedback page, https://www.lg.com/us/support/feedback, as your input will be the key to making the necessary improvements to our products in the future. ~Rita
Written by a customer while visiting lg.com
Posted by: Ned905
Verified Purchase:Yes
Works great. Keeps proper temperatures and very quiet.
Written by a customer while visiting lg.com
Posted by: incredibly unhappy500
Verified Purchase:Yes
It died after 4.9 years. ...................................................................
Response from lg.comBy LG Customer Experience team, Customer Care, November 8, 2023
Hi. We realize how underwhelming it may feel when your favorite appliance requires repairs and would like to offer you the support of our social media team. So that we can help get it back in working condition as soon as possible, please reach out to us on Facebook or Twitter. Our handle is @LGUSSupport, and you're welcome to send us a private message with your phone number and refrigerator information (model and serial numbers). It would be our pleasure to help! ^Chris
Written by a customer while visiting lg.com
Posted by: NaomiZ
from Knoxville TN
Verified Purchase:Yes
[This review was collected as part of a promotion.] On time repair and let me know what the problem was and how/when it could be fixed.
Pros: Style/Design
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Lg three door
from Dayton Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] Lg technician who came to install under warranty compressor was very knowledgeable and did an exceptional job.
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
2
Problematic
on October 19, 2023
Posted by: Dc22
Purchased 9 years ago and has had 4 technician visits. Compressor failure twice, circuitry issues, and several cooling issues, .e.g., ice on fan(s), etc. I have the dust blown out from the compressor area once a year. I take care of it, but it struggles to take care of me.
Quality
1
Features
3
Value
3
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 2, 2023
Let us take care of you! Please send us a private message with your socials, @LGUSSupport, with your LG French Door details. ~Tegan
Written by a customer while visiting lg.com