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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: Louise 85
Verified Purchase:Yes
[This review was collected as part of a promotion.] Wish lasted longer before we needed a major repair but otherwise love the style of the fridge
Pros: ease of use
Quality
4
Features
3
Value
4
Written by a customer while visiting lg.com
Customer Rating
2
Not worth the headache!
on October 25, 2023
Posted by: 921blueeyes
from Portland, OR
[This review was collected as part of a promotion.] Pretty fridge, but I have gone through two new compressors in 6 years, and now it died again last weekend. Loud noise, stopped working and then it came back from the dead 24-hours later (after throwing out a bunch of spoiled food) and now the water/ice do not work. The first compressor died before the first year was up, the second one died approx. 3 years later and we also had issues with the internal area of the ice maker freeze up as well. Two trips out for that issue! Instead of taking any chances and wasting my time getting it repaired, I ordered a new non-LG fridge. The delivery person said that this happens a lot, and people cancel their new fridge order and then the LG that died and came back to life, dies one week later. Avoid the headaches and don't buy this fridge.
Pros: ease of use, Style/Design
Response from lg.comBy LG Customer Experience team, Customer Care, November 2, 2023
Hi there. We never want our customers to experience multiple issues with our products, and we wish we had been able to rectify this before you had to purchase a new fridge. Nevertheless, we appreciate you sharing the feedback as this helps us to improve for the future. We hope to get you back on our team one day! ~Ave
Written by a customer while visiting lg.com
Posted by: GOPR
from Katy
Verified Purchase:Yes
Good technician. Performed job quickly and fix problem.
Pros: Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: David LG Nightmare
from phoenix, AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] Compressor went out and, due to the cost and lack of warranty, we sent the fridge to the junk yard
Quality
1
Features
4
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 7, 2023
Not the junkyard! Send us a private message via our social media account, @LGUSSupport, next time so we can see what we can do to assist. ~Tegan
Written by a customer while visiting lg.com
Posted by: Dr Elly
from Phoenix, AZ
Verified Purchase:Yes
I shopped for a week at 3 different stores. I found MY refrigerator with more perks than I expected. I love the outer door to get oj, milk, butter, and condiments without using energy opening the full door. The water levels are convenient. The middle drawer can be used as a refrigerator or freezer. How cool is that!
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: RyanDc1
from Massachusetts
Verified Purchase:Yes
Fixing the problem Doesn’t seem like a priority
Other then that I always liked my fridge but having it not be a priority I lost Food and meds costing a lot of money
Hopefully things get better about making sure the consumer is the Prioty
Other then that I always liked my fridge but having it not be a priority I lost Food and meds costing a lot of money
Hopefully things get better about making sure the consumer is the Prioty
Pros: ease of use
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Jeff LG refrigerator
from Mooresboro NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] We purchased this LG refrigerator when we built our new home in 2017. We have loved the features on this refrigerator. No issues until recently when the linear compressor failed. We contracted LG about the problem and they we great to stand behind their product. The problem was resolved quickly.
Pros: Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: GMWi
from Everett Washingtion
Verified Purchase:Yes
[This review was collected as part of a promotion.] Appointment for repair was longer than a week to wait.
Had to request for a detailed receipt, wanted to see what included was!
this is our 3rd repair on this refrigerator, will think twice before buying another LG.
Had to request for a detailed receipt, wanted to see what included was!
this is our 3rd repair on this refrigerator, will think twice before buying another LG.
Pros: ease of use
Quality
2
Features
3
Value
3
Response from lg.comBy LG Customer Experience team, Customer Care, November 11, 2023
We recognize that a functioning refrigerator is crucial for storing and preserving your food. We understand the inconvenience caused by multiple repairs, and we apologize for any frustration it has caused. Furthermore, we value your loyalty and will work towards providing a better experience in the future.
If you still require assistance, please send us a private message to @LGUSSupport on Facebook or Twitter. We'd be pleased to provide further assistance and do the best that we can to rectify this for you.
If you still require assistance, please send us a private message to @LGUSSupport on Facebook or Twitter. We'd be pleased to provide further assistance and do the best that we can to rectify this for you.
Written by a customer while visiting lg.com