 |
Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: BD1956
Verified Purchase:Yes
We bought this unit in 2016 and I did not like the way some of it was arranged. Awkward to open the bins in the fridge area as both doors had to be open. A better design would have been 2 larger drawers instead of 3 small. I absolutely HATE the freezer. difficult to store items and the 2 sliding trays were not as useful as I thought they would be. We had a loss of cooling about a year ago (2022) and hubby cleaned the coils and reset the unit. It worked fine till last month, then the compressor completely ran out of freon due to a MFG defect and to fix was more than a new fridge. We opted to NOT get another LG b/c all repair people said LG compressors are notorious for going out. We went back to a side by side Frigidaire Gallery counter depth. Much happier now. Will never buy another LG.
Quality
2
Features
3
Value
3
Response from lg.comBy LG Customer Experience team, Customer Care, November 14, 2023
Thank you for sharing your experience with the LG Refrigerator - LFXC24726S. We apologize for any inconvenience caused by the design and functionality of the unit. Your feedback is important to us, and we will take it into consideration for future improvements.If you have any further questions or need assistance, please feel free to send us a private message on Facebook or Twitter through @LGUSSupport. We'd be pleased to provide help and do the best that we can to rectify this for you.
Written by a customer while visiting lg.com
Posted by: Don923
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had this product for 4 years now. The first 3 1/2 were, as expected, uneventful. Then the product failed completely and a new compressor needed to be installed. Exactly one week after the installation, it failed again. For some unknown reason, two days later it resumed working. It has worked consistently for the 4 subsequent months. The refrigerator has acquired some new and interesting sounds however. In short, I have little confidence in this product.
,
,
Pros: Style/Design
Quality
2
Features
3
Value
3
Response from lg.comBy LG Customer Experience team, Customer Care, November 14, 2023
Hi Don. Thank you for reaching out to LG with your question and your feedback. We understand how this can be frustrating. We are happy that you had your fridge serviced. However, we take these things seriously. We are interested in those new sounds your fridge is making. We would like to take a closer look. Reach out to our socials team @LGUSSUPPORT have your serial number ready for them. - Trey
Written by a customer while visiting lg.com
Posted by: NotLGguy
Verified Purchase:Yes
[This review was collected as part of a promotion.] Compressor blew after 5 years and 2 months of having this fridge. The ability to repair with a trusted professional
Quality
1
Features
4
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, November 20, 2023
Hi. We know how important your refrigerator is to a successful routine and would like to offer you the support of our social media team. So that we can help get your fridge back in working condition, please reach out to us at the handle @LGUSSupport. If you don't mind, please include your phone number and refridgerator information (model and serial numbers) in your private message to us. We look forward to hearing from you! ^Chris
Written by a customer while visiting lg.com
Posted by: lggirl7
from Houston TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] This refrigerator needs a new compressor every year!
Pros: Style/Design
Quality
1
Features
5
Response from lg.comBy LG Customer Experience team, Customer Care, December 5, 2023
We appreciate you leaving us your honest feedback on this refrigerator. Please know that we hear your concerns and want to offer our help to you! When you have the chance, please don't hesitate to send us a private message on social media @LGUSSupport, with your contact details, so we can further assist. -Anthony
Written by a customer while visiting lg.com
Posted by: Chrissy1920
from Kentucky
Verified Purchase:Yes
This refrigerator was in our new build home. We love it but after being in the home for a short time it went out. We were sick and almost gave up because we couldn’t find anyone that would work on it. We were also told LG wouldn’t work with us to fix it so I almost didn’t even try to call them.
After a call and a few emails they got someone out to fix it. They seemed appreciative to do it and didn’t give me a hard time.
Before you let others put them down give them a chance because they do have the best options when buying a refrigerator.
After a call and a few emails they got someone out to fix it. They seemed appreciative to do it and didn’t give me a hard time.
Before you let others put them down give them a chance because they do have the best options when buying a refrigerator.
Pros: ease of use, Style/Design, Features/Settings
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great unit, based on experience we repeat LG
on December 6, 2023
Posted by: GeorgeRa
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very good experience, we replaced our 15years old similar units also frem LG. Old units were in excllent conditions still working well.
Written by a customer while visiting lg.com
Posted by: georgera
from Portland Oregon
Verified Purchase:Yes
[This review was collected as part of a promotion.] Simple, easy to load, airy, Easy to clean. Absulutely silent
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Don923
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had my LG for 4 years now. The compressor topped working and needed to be replaced a few months ago. Now the operation is rather loud with intermittent unfamiliar sounds. My faith in the product is being strained.
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, December 19, 2023
Hey there! That doesn't sound right at all; some noises can be normal, but let's see if we can narrow it down. Check out this link with sound diagnosis: http://spr.ly/6420RpeUY. If these don't sound familiar or prompt you to reach out to support, private message us on social media @LGUSSupport. We're here to help, just a PM away! ^Gaby
Written by a customer while visiting lg.com