 |
Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Customer Rating
1
Piece of junk
on December 10, 2023
Posted by: sani23
from 92129
[This review was collected as part of a promotion.] I bought it 4 years ago, since early last year refrigerator stopped colling properly. Milk goes bad in a week. If you set temperature 35 Farenheit you may achieve 50 F to 58 F. Now freezer is not achieving freeing temperature. It takes more than 48 hours to get any ice. Iceream remains soft or light melted.
Quality
1
Features
3
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, December 18, 2023
Hi there. We understand you're experiencing cooling issues in your refrigerator and are here to assist! So that we can take a closer look into your issue, discuss your warranty, as well as review all repair options, please reach out! If you wouldn't mind, please send us a private message with your phone number and refrigerator information (model and serial numbers). Our handle on social media is @LGUSSupport. It would be our pleasure to help reach a resolution you can be satisfied with and we look forward to your private message! ^Chris
Written by a customer while visiting lg.com
Posted by: Heidi Jo
from Michigan
Verified Purchase:Yes
Almost immediately, the finish began to flake off of the door. It was replaced, and is now doing it again. We have had the compressor replaced TWICE!
Quality
1
Features
2
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, December 18, 2023
Hi there. We understand how much you value the aesthetic of your refrigerator! Please reach out so that we can ensure you have the best possible experience with your refrigerator. Our handle on Facebook and Twitter is @LGUSSupport. Please include your phone number and refrigerator information (model and serial numbers) in your private message. It would be our pleasure to help and we look forward to hearing from you! ^Chris
Written by a customer while visiting lg.com
Posted by: Jimmy9999
from Idaho
Verified Purchase:Yes
[This review was collected as part of a promotion.] the repairman was on time and excellent. He explained everything, was polite and fixed it.
Pros: Quality
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Rhea 25
from floridsa
Verified Purchase:Yes
[This review was collected as part of a promotion.] Refrigerator is outstanding--can easily compete with elite brans such as sub zero Only problem is stainless steel doors become "clouded"
Pros: ease of use, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
You can't get a product worse than this one
on December 19, 2023
Posted by: No one else
from Bellevue, WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Run from this product, you can't get a worse product than this one.
Pros: Style/Design
Quality
1
Features
2
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, December 22, 2023
Hi there. We realize you may be experiencing unresolved issues in your refrigerator. We'd like to extend to you the support of our social team. Should you need assistance, please reach out to us at the handle @LGUSSupport. Send us a private message on Facebook or Twitter with your phone number and refrigerator information (model and serial numbers). Alternatively, you're welcome to leave your feedback about your experience here: http://spr.ly/6429RXjU7. We'd appreciate the submission as we rely on customer input to help us identify areas we can make improvements to. ^Chris
Written by a customer while visiting lg.com
Posted by: Lgsx
Verified Purchase:Yes
Refrigerator did not last 6 years. Too costly to replace the compressor. Poor design.
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, December 29, 2023
Hi there. We understand your refrigerator is in need of repairs and would like to learn more about your experience. So that we can offer our assistance, feel free to reach out to us via PM on social media. Please include your phone number and refrigerator information (model and serial numbers) in a private message to us. Our handle for Facebook and X is @LGUSSupport. You're more than welcome to provide us with more details about your experience here: http://spr.ly/6428RdgJA. We'd appreciate the submission as we'll use your input to help us identify areas we can make improvements to. ^Chris
Written by a customer while visiting lg.com
Posted by: Lgsx
Verified Purchase:Yes
Refrigerator did not last 6 years. Linear compressor is garbage, very poor design.
Quality
1
Features
3
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, December 29, 2023
Hi there. We understand you may be experiencing cooling issues and would like to take this opportunity to extend to you the support of our social media team! So that we can take a closer look into the issue, please reach out to us via social media at the handle @LGUSSupport. Please include your phone number and refrigerator information (model and serial numbers) in a private message to us. It'd be our pleasure to help! ^Chris
Written by a customer while visiting lg.com
Posted by: WitM
Verified Purchase:Yes
It has been repaired multiple times and ruined my floors with the flood that it cause. Motor was replaced 2times and the icemaker 2 times plus multiple other issue.
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 1, 2024
Thank you for contacting LG support. We don't like to hear that you are continually experiencing issues with our LG products. For further investigation, can you PM us and provide the model/serial number, your phone number via Facebook or Twitter using the handle @LGUSSupport or live Chat: http://spr.ly/6428R59bn. We will then direct you to the right support avenue for a quick resolution. ~Tanisha
Written by a customer while visiting lg.com