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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: Tom571
Verified Purchase:Yes
Compressor failed after 5 years so we had no choice but to scrap it and purchase another. This was after a water leak and a seal leak.
Pros: Features/Settings
Quality
2
Features
5
Value
3
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 15, 2024
Hey Tom, let's fix your leaking LG French Door and find a dry solution. Please send us a private message on social media using @LGUSSupport with your model, serial, and phone number. ~TammyJo
Written by a customer while visiting lg.com
Posted by: BumpTx
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had to replace compressor in 6 year old refrigerator.
Written by a customer while visiting lg.com
Posted by: AliM3
Verified Purchase:Yes
The fridge is nice, but after 4 years the compressor stopped working. LG was great about replacing it so we now have a function. Fridge again. I like the fridge
Pros: ease of use, Style/Design, Features/Settings
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Familyhouse
Verified Purchase:Yes
So far it is much larger than our last counter depth refrigerator by LG. The lack of handles helps with the space. The craft ice is fantastic.
Written by a customer while visiting lg.com
Posted by: Dbilks
from Latham Ny
Verified Purchase:Yes
I had this refrigerator bought brand new 5 1/2 years when suddenly the compressor failed and I lost all the food in my refrigerator and. Freezer without warning. ‼️
Pros: Style/Design
Quality
1
Features
4
Value
2
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 24, 2024
Hello, we can't imagine handling unexpected situations such as this by yourself! Let's get you the support you need. Please send us a private message on social media using @LGUSSupport with your model, serial, and phone number. We want to ensure we get your fridge back up and running. ~TammyJo
Written by a customer while visiting lg.com
Posted by: gsparkman
Verified Purchase:Yes
Disappointed. While it functioned it was a great fridge, but it was unreliable and short-lived.
In a span of 7 years we had two of these particular Refrigerator/Freezers fail. Both as a result of the compressor that LG marketed as being good for 20 years. Just this month had to buy a replacement; a different brand this time.
In a span of 7 years we had two of these particular Refrigerator/Freezers fail. Both as a result of the compressor that LG marketed as being good for 20 years. Just this month had to buy a replacement; a different brand this time.
Quality
1
Features
4
Value
1
Response from lg.comBy LG, June 11, 2024
Hello there. Thank you for sharing your experience with us. We understand your disappointment with the reliability of your LG refrigerator/freezer, model LFXC24726S. Your feedback is important, and we'd like to assist you further. Please send us a private message on our social media platform via @LGUSSupport, and our team will be more than happy to explore possible solutions. We appreciate your patience. ^Sam
Written by a customer while visiting lg.com
Customer Rating
1
Regrets
on January 28, 2024
Posted by: Contractor82
Qaulity is not there. Water dispencer is poorly designed. The plastic shelf are weak and crack. The steel skin rusts and discolors. Stay away from LG.
Quality
1
Features
2
Value
2
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 31, 2024
Hey there, this doesn't sound right or good at all! Please send us a private message on social media using @LGUSSupport with your model, serial, and phone number. We are here to support you and get things back to normal! ~TammyJo
Written by a customer while visiting lg.com
Customer Rating
1
Don't Buy!
on January 31, 2024
Posted by: rab1985
from Falls Church, VA
I purchased this refrigerator purchased in 2017 and it just failed. We had the compressor replaced as part of a recall last year thinking that would solve any future problems, but the compressor failed again. Very disappointed customer. LG has lost our business.
Pros: Style/Design
Quality
1
Features
3
Value
1
Response from lg.comBy LG, June 10, 2024
Hi there. Thank you for sharing your experience with us. We understand that the LG Refrigerator, model LFXC24726S, didn't meet your expectations. Your feedback is important, and we'd like to assist you further. Please send us a private message on our social media platform via @LGUSSupport, and our team will be more than happy to explore possible solutions. We appreciate your patience.
^Sam
^Sam
Written by a customer while visiting lg.com