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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: jbirdy
Verified Purchase:Yes
[This review was collected as part of a promotion.] This piece of junk is on its THIRD compressor and has costs us twice what we paid for it in repairs. It is part of a class action lawsuit that is unfortunately closed without providing relief for everyone that owns this engineering nightmare. Avoid LG at all costs.
Quality
1
Features
1
Value
1
Response from lg.comBy LG, June 3, 2024
We understand the repeated issues with your LG refrigerator model LFXC24726S and the frustration you've experienced. Your satisfaction is important to us, and we'd like to assist you further. Please send us a private message on social media @LGUSSupport with your contact details and any relevant information, and our team will look into this matter urgently for you. We apologize for any inconvenience caused and appreciate your patience as we work to address your concerns. -Junel
Written by a customer while visiting lg.com
Posted by: CajunLady
from Elton, Louisiana
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have used this fridge for years, and have no complaints. It is very simple to operate, controls are right at hand. Very easy to keep clean.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Unreliable…
on February 4, 2024
Posted by: TomNJ
from Fort Lee, NJ
[This review was collected as part of a promotion.] Have had all sorts of problems, in 5 years - had problems with the compressor, freezer issues, and now it’s dead again… we received a lemon of a fridge and they refused to replace a nearly new fridge…
Pros: ease of use, Style/Design
Quality
1
Features
3
Value
2
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, February 6, 2024
Hi there. We understand you're not satisfied with the experience you've had with your refrigerator and would like to address any concerns you have. Please reach out to us on social media at the handle @LGUSSupport so that we can explore all possible resolution options! Be sure to include your phone number and refrigerator info. in your private message (model and serial numbers). We look forward to hearing from you! ^Chris
Written by a customer while visiting lg.com
Posted by: Colorado mom
Verified Purchase:Yes
Horrible junk. Compressor broke twice. We lots two whole fridge and freezers worth of food. A new compressor parts are covered but not labor. Gee thanks.
Response from lg.comBy true, LG Digital Care Team, February 28, 2024
Hello there, good day to you. We know that having one of the most essential items of the household go on the fritz can be nerve-racking. Thanks for bringing this to our attention. We will be happy to see if we can take another route. Please reach out to our social media department @LGUSSupport with the serial/model and phone number. We'll be glad to take a deeper look into some other options. ~Tanisha
Written by a customer while visiting lg.com
Posted by: John is disapointed
from Venice FL
Verified Purchase:Yes
I bought this in 2016 and in 2020 had to have the compressor replaced, and in 2024 had to have the compressor,& evaporator replaced. I expect that in 2028 I will buy a different brand of refrigerator.
Quality
1
Features
3
Value
1
Response from lg.comBy LG, June 5, 2024
Hi, John. Thank you for sharing your concerns about your LG refrigerator. We're sorry to hear about the inconvenience and expense of multiple compressor replacements. We understand that this has affected your satisfaction with our product, and we appreciate your loyalty to our brand. We're committed to providing reliable and high-quality products, and we'll take your feedback into consideration for future product and service improvements. If you have any further questions or concerns, please send us a private message on our social media platform at @LGUSSupport. `Liz
Written by a customer while visiting lg.com
Posted by: PeggyP
from Rancho Mirage ca
Verified Purchase:Yes
I’ve owned this refrigerator for 8 years. While I’ve had some problems recently, the LG repairman fixed everything and I’m expecting to enjoy it for another 10 yrs. The water dispenser is the only one I’ve had that does not leak.
Pros: Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Anonymous
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] After 7 year it not work any more due to the compressor broken. Refregator not cool and not making ice. Sorry to say that. But we like LG product.
Pros: Features/Settings
Quality
3
Features
4
Value
4
Response from lg.comBy true, LG Digital Care Team, March 20, 2024
Hello! We understand that having a fully functioning refrigerator and ice maker is essential in any home. We want to assure you that we're here to help and will do everything we can to rectify the issue with your LG refrigerator and ice maker. Furthermore, we understand your situation and are committed to providing you with the best possible assistance. Please send us a private message on social media @LGUSSupport with the serial/model and phone number associated with your account. We'll be waiting with all the options available to get this resolved. ~Tanisha
Written by a customer while visiting lg.com
Posted by: John is disapointed
from Florida
Verified Purchase:Yes
I bought this refrigerator 8 years ago, and have had the compressor replaced twice.My next refrigerator will be anything but LG.
Quality
1
Features
2
Value
1
Response from lg.comBy true, LG Digital Care Team, April 2, 2024
Hi John! We realize your experience with your refrigerator isn't up to par with our standards. As a continuously innovating company, we'd like to learn more. Feel free to provide us with more details here: http://spr.ly/6428Z21DC. We'd love to hear from you! ^Chris
Written by a customer while visiting lg.com