 |
Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Customer Rating
1
DO NOT BUY
on May 2, 2024
Posted by: Adam173953
Absolutely awful product. We have spent more money on repairs than the cost of the fridge. One night while we are fast asleep I wake up to the sound of water hitting our hardwood floor. I come downstairs to observe the water dispenser shooting out a non stop flow of water onto the ground. Had to cut the water supply. Imagine if this was during the day when we weren’t home? Floors would be ruined. This was one of many issues with this terrible product.
Quality
1
Features
1
Value
1
Response from lg.comBy LG, June 10, 2024
Hi, There! We're sorry to hear about the concerning experience you've had with your fridge, particularly the issue with the water dispenser. This sounds like a serious safety concern. Your feedback is important to us, and we apologize for any inconvenience this has caused you. We recommend reaching out to our Social Media @LGUSSupport for personalized assistance to address these issues promptly. Thank you for bringing this to our attention, and we appreciate your patience and understanding as we work to resolve this matter. ^James.
Written by a customer while visiting lg.com
Posted by: Ice cave
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought it three years ago very good unit. I just had a bad situation in my living.
Written by a customer while visiting lg.com
Posted by: LLewis
Verified Purchase:Yes
[This review was collected as part of a promotion.] Couldn’t be more disappointed. Always light frost on frozen items. Icemaker had to be replaced two years into ownership. Entire generator had to be replaced before year 5 is up.
Response from lg.comBy true, LG Digital Care Team, May 13, 2024
Hi there! We realize how much you value your refrigerator and its features! Let's help get the frost issue you're experiencing resolved! Worn-out gaskets could allow for cold air to escape the door and would cause frost to build up in your freezer. Please check the gasket on the door and see if it is worn out, dirty, or compressed. If it's dirty or compressed, use warm or mild detergent and pull out any compressed part. If the gasket is worn out, you would have to replace it. Please send us a private message on social media (@LGUSSupport) with your phone, model, & serial numbers so that we can have a closer look! We're happy to help! ^Chris
Written by a customer while visiting lg.com
Posted by: john brekke
from colorado
Verified Purchase:Yes
[This review was collected as part of a promotion.] I don't like the water/ ice controls.
I like the ice in the lower freezer. I find myself getting ice from the freezer and then water from the door that way I don't have to mess with the touch control.
our old LG freezer had 3 shelves. we miss that.
the crisper drawers should have the pull in the top.
I like the ice in the lower freezer. I find myself getting ice from the freezer and then water from the door that way I don't have to mess with the touch control.
our old LG freezer had 3 shelves. we miss that.
the crisper drawers should have the pull in the top.
Pros: ease of use
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
2
Lemon fridge
on May 17, 2024
Posted by: Sarajune
from Ca
[This review was collected as part of a promotion.] A nice looking fridge with potential but compressor broke in first four years, we lost all of our food. LG replaced and did labor. But now we are year 6 and compressor broke again, we lost all of our food, and part is covered, not labor so we might as well buy a new fridge as this is a lemon.
Pros: Performance
Quality
1
Features
5
Value
1
Response from lg.comBy LG, June 7, 2024
Hi there. Thank you for taking the time to share your experience with the LG Refrigerator (LFXC24726D) model. We appreciate you bringing this to our attention. We understand that it is important for your unit to work properly. Our goal is to deliver outstanding service that fulfills our customers' requirements and anticipations. For further assistance, feel free to contact us via social media @LGUSSupport. ~Zie
Written by a customer while visiting lg.com
Posted by: Repairs123
from Miami, fl.
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had been enjoying my LG fridge. Now that my compressor was replaced at no cost, i hope to keep enjoying it.
Pros: Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Don’t buy
on May 22, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] Terrible! Don’t buy. We had troubles within 6 months of buying it and they replaced the same part 3 times. The ice machine always froze and now it stopped working. This is a 6 year old fridge. Just not good!
Quality
1
Features
2
Value
1
Response from lg.comBy LG, June 7, 2024
Hello there. We understand the troubles you've experienced with your LG refrigerator unit LFXC24726S. Your satisfaction is important to us, and we understand your frustration with encountering recurring issues with the ice machine.
We'd like to help you resolve this matter. Please send us a private message on our social media platform via @LGUSSupport, providing your contact information and any details about the recurring issue with the ice machine. Our team will be more than happy to assist you further and explore possible solutions.
Thank you for bringing this to our attention. We appreciate your patience as we work to address your concerns. -MC
We'd like to help you resolve this matter. Please send us a private message on our social media platform via @LGUSSupport, providing your contact information and any details about the recurring issue with the ice machine. Our team will be more than happy to assist you further and explore possible solutions.
Thank you for bringing this to our attention. We appreciate your patience as we work to address your concerns. -MC
Written by a customer while visiting lg.com
Customer Rating
5
Refrigerator was not cooling
on June 4, 2024
Posted by: LFXC
My appliance was bought nine (9) years ago and I have never had any issue with it until now. The repair was professionally done and I was pleased .
Written by a customer while visiting lg.com