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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Customer Rating
1
Stay away from it, wont last long, even LG service
on July 24, 2024
Posted by: Sanjath
[This review was collected as part of a promotion.] It is just 7 year old, but already broken 3 times in last 1.5 years. LG repaired each time and same issue keeps repeating. starts with EFFe error.
Whatever repair they do, warranty is just for 3 months, it breaks after 6 months.
I have had referigerator that lasted for 12+ years till I moved out of the home at last place. I have another refrigerator Fridigidaire in the garage that has lasted 14 years now. This is quite bad.
Whatever repair they do, warranty is just for 3 months, it breaks after 6 months.
I have had referigerator that lasted for 12+ years till I moved out of the home at last place. I have another refrigerator Fridigidaire in the garage that has lasted 14 years now. This is quite bad.
Pros: Style/Design
Quality
1
Features
4
Value
3
Response from lg.comBy LG, July 31, 2024
Hello there, thank you for sharing your experience with us. We understand your situation with the recurring EFFe error and the repeated issues with your refrigerator. Your feedback is important, and we’d like to assist you further. To address the EFFe error, please ensure the vents inside the refrigerator are not blocked and that the unit is properly leveled.
LG Refrigerator – Error Code List - https://www.lg.com/us/support/help-library/lg-refrigerator-error-code-list--1441392048805
If you continue to experience issues, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions and support. We appreciate your patience and hope to help resolve this matter for you. —Renzo
LG Refrigerator – Error Code List - https://www.lg.com/us/support/help-library/lg-refrigerator-error-code-list--1441392048805
If you continue to experience issues, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions and support. We appreciate your patience and hope to help resolve this matter for you. —Renzo
Written by a customer while visiting lg.com
Customer Rating
1
Poor quality
on July 26, 2024
Posted by: Dnrzoo
First one died within 6 months. 2nd one died at 7 years.
Response from lg.comBy LG, July 26, 2024
Hi, there. Thank you for sharing your feedback on your LG Refrigerator (LFXC24726S) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
1
Lesson learned
on July 30, 2024
Posted by: Janla
Died a early death. No support. Never again will I purchase LG. Disappointed in everything. Refrigerator, stove, dishwasher, dryer and phone.
Response from lg.comBy LG, July 31, 2024
Hi there. Thank you for reaching us. We really understand to hear about your experience with your LG appliances, especially the LFXC24726D refrigerator. It’s truly disappointing when products don’t live up to your expectations. Your experience matters to us, and we appreciate your honest feedback. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-LFXC24726D.ASBCNA0. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com
Customer Rating
2
Doesn’t last long before it stops working.
on August 18, 2024
Posted by: TimD NH
[This review was collected as part of a promotion.] 6-1/2 years and refrigerator stopped cooling. Replaced board and thermostat and still not working.
Quality
1
Features
3
Value
2
Response from lg.comBy LG Social, August 20, 2024
Greetings! We value your communication and the input you provided regarding your French door refrigerator. Our LG technicians are highly skilled and committed to delivering optimal performance from our products. We would be happy to assist in exploring your options and arrange for an LG tech to visit you. To help further, please send us a private message on Social Media at @LGUSSupport. ~Ivy
Written by a customer while visiting lg.com
Customer Rating
5
2 freezer drawers
on August 21, 2024
Posted by: Chrissi333
from Port Orange,FL
[This review was collected as part of a promotion.] Bought it 5 years ago and love it. nice and big inside
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Disappointing
on August 24, 2024
Posted by: GG0805
from Ct
I purchased this fridge in Dec 2018. I loved it until it broke down last week and now I need a new fridge.
Pros: Style/Design
Quality
2
Features
4
Value
2
Response from lg.comBy true, LG Digital Care Team, August 26, 2024
Hey there! Thank you for leaving us a review and sharing your LG fridge experience with us. We'd love to help out more once we get more information! Please follow up with us on social media @LGUSSupport with your model number. Our team will be happy to help! *Joseph
Written by a customer while visiting lg.com
Customer Rating
5
Love this fridge!
on August 29, 2024
Posted by: NitroMustang65
We love our new Frigidaire! The side by side is a much better configuration for us versus a French door. The quality is great.
Written by a customer while visiting lg.com
Customer Rating
5
Very cold freezer, ice maker is fast
on August 29, 2024
Posted by: Dan the ice man
Still going strong. In its 9th year.
If you are looking for counter depth, this is a great unit.
If you are looking for counter depth, this is a great unit.
Written by a customer while visiting lg.com