 |
Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Customer Rating
1
Constant Repairs
on June 7, 2020
Posted by: Tortishelle
Don't waste your money with this refrigerator. I went by reviews only to finally notice most reviews were written within a short period of ownership. Try owning one of these for a few years and see what happens. It's on a third compressor and the company wants to replace it with a fourth. Don't bother with this refrigerator. Buy one that's reliable even after several years.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
4
Response from lg.comBy ^VCV, LGE Social Media, September 29, 2020
We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products.We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Written by a customer while visiting lg.com
Customer Rating
5
This model meets our needs
on February 21, 2015
Posted by: 360degrees
from Etlan, VA 22719, USA
This model is a replacement for LFX21976ST for which we had unresolvable ice maker problems. LG customer service was wonderful to work this and this model works exceptionally well. No problems with the ice maker and there is an added feature that allows the glide and serve drawer to be used for vegetables and there seems to be better door storage.
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Excellent - only two minor quibbles
on March 28, 2015
Posted by: Cyn
from Oakland, CA
This replaces our 28-year old refrigerator, and what a great replacement! It's quiet when running, and sensibly shuts off when you open the door and resumes when you close it (and makes some of the interesting sounds mentioned in the manual). Even though it's supposedly fewer cubic feet, it's actually more roomy and holds more than our old side-by-side. The refrigerator layout is good, and it's extremely well-lit so that everything is visible and nothing gets lost in dark corners. We would have liked larger, deeper produce drawers, but with some attention to placement everything fits – and we notice that veggies stay fresh longer, probably thanks to the temperature adjustment controls. The freezer layout also works very well, and although it is spacious we have removed the supplied bin for ice cubes to expand its capacity even further (we have a lot of frozen food). The ice maker in the door is a brilliant idea; in the old refrigerator it took up about a quarter of the freezer space. We've noticed that the water coming from the dispenser has considerable variability in coldness, our only complaint so far.
Pros: Performance, Style/Design, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Best Fridge Ever
on September 1, 2015
Posted by: Nflick
from Prunedale, CA, United States
Purchased this refrigerator in early July. We decided on the counter depth model because of where the fridge is located in our kitchen. Two months later, I couldn't be happier with our choice. I love that I don't have to "dig" thru other items to get what I need from the back. Everything is within very easy reach. Better yet, is all the wonderful space. Then there's the produce drawers. I'm amazed (and pleased) at how fruits and vegetables keep.
Absolutely no regrets with this model.
Absolutely no regrets with this model.
Pros: Style/Design, Performance, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Ice Maker not dispense ice
on June 26, 2017
Posted by: Hawkeye Fan
from Iowa, United States
[This review was collected as part of a promotion.] My ice maker does not consistently dispense ice. It jams more often than not. Frustrating!
Pros: easy to use
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
HORRIBLE! SOUNDS LIKE A JALOPY
on December 19, 2017
Posted by: king1775
from Roseville, CA
So I'm 10 days past my one year manufacturer warranty and now the refrigerator makes a L O U D rattling/buzzing sound and won't stop. One year and this thing starts breaking down, that's horrible. Skip on LG appliances
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, December 19, 2017
We hate to hear that, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook www.facebook.com/LGSupportUSA so we can get more info and see what we can do. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Known faulty design, built to fail
on July 29, 2019
Posted by: Beebzus
from Los Angeles
[This review was collected as part of a promotion.] I bought this fridge in 2015 and have had two compressors fail. This unit has a flawed design and is built to fail. LG should do the right thing and replace all units. I've had to spend hundreds of dollars on repairs as well as lost money on food.
Quality
1
Features
4
Value
1
Response from lg.comBy Chris, Customer Service, July 30, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Written by a customer while visiting lg.com
Customer Rating
1
POOR QUALITY - Compressor failed
on September 2, 2020
Posted by: RGGO
from Port Charlotte, FL
I bought this LG product approximately 4 years ago and the compressor failed on August 24, 2020. Lost over $400 worth of food in the refrigerator & freezer.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 4, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.
Please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. We apologize for any inconvenience this caused. ^Daphane
Please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com