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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Customer Rating
4
Great feature and nice look
on November 9, 2024
Posted by: UKS95
from Chicago
[This review was collected as part of a promotion.] my refrigerator had some issue and the tech solve it very professionally. Although it took little longer then what i expected but the overcome is better . The refrigerator is great comes with great feature and a very nice design and look
Pros: Style/Design
Quality
3
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Love our new LG
on November 21, 2024
Posted by: Scott2063
[This review was collected as part of a promotion.] Love the refrigerator!
Very happy with our purchase.
Very happy with our purchase.
Response from lg.comBy LG, February 17, 2026
Hi, Scott. We’re thrilled to hear how much you’re enjoying your LG refrigerator. It’s always great when a new appliance feels like the perfect fit, and your excitement really shines through. We’re glad it’s been a happy addition to your home. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
2
Trade in
on November 27, 2024
Posted by: Mo26
[This review was collected as part of a promotion.] I am trying to replace my built-in Thermador fridge T361T70NNP-05, with the elevator shelf ( 36w 82h 24d) a splurge. While the freezer always works, the fridge recently stopped cooling. I’d rather trade in than a costly repair. With the space we’ve got, i’m looking at LG LFXC24726S. The different prices and warranties are confusing online. Will Fridays deal work it out? Your recent reviews are disappointing unexpected. I have your washer/dryer. Both are fantastic, keep the door open to air out washers odor.
Response from lg.comBy Joslyn, LG Social, November 29, 2024
Hey there! Thank you for bringing this to our attention. We always aim to craft products that are long-lasting and reliable. We want you to be able to get the most out of our LG refrigerator because it's the ultimate helper in keeping your food and drinks chilled! We recommend adjusting the temperature to the advised setting and checking the door switch on the fridge for the best performance. You can find more steps here: https://t.ly/98AOi. If you have questions or warranty inquiries, please private message us on social media @LGUSSupport with your contact information. We're happy to help you out at any time! ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
1
Don’t buy
on November 30, 2024
Posted by: Disappointed1001
The air compressor died year two. The bottom drawer broke (big chunk of plastic broke on the side wall where the screw was connected . The light under water dispenser won’t turn off. I will never buy an LG again.
Response from lg.comBy LG Digital Care Team, December 2, 2024
Hey there! We want to make sure that you and your LG refrigerator are taken care of, and we'd be more than happy to look into this further with you. Please send us a private message on social media at @LGUSSupport with your contact details, model number, and details about what's happening with your fridge, and we'll be ready to help! *Josh
Written by a customer while visiting lg.com
Customer Rating
1
broke down too early
on December 3, 2024
Posted by: afua
I did not expect the refrigerator to break down only 5 years after purchase
Response from lg.comBy LG Social, December 3, 2024
Thanks for sharing your experience! The compressor in your fridge is covered by a 10-year warranty, so we’ve got you there. Has your unit been repaired yet? If not, we’re here to help—just send us a private message @LGUSSupport, and we’ll have your refrigerator back up and running in no time. After all, a working fridge keeps life good! ~Ivy
Written by a customer while visiting lg.com
Customer Rating
3
They don't make them like they used to
on December 9, 2024
Posted by: Disappointed Uncle D
from Thousand Oaks, CA
The product has been working as expected other than it started to frost up behind the vegetable drawer which caused concern and a costly repair.
Pros: Features/Settings
Quality
2
Features
4
Value
3
Response from lg.comBy LG Digital Care Team, December 16, 2024
Hey there! We want to make sure that you have a great experience with your LG refrigerator, and the first step to doing that is clearing any frost buildup. This link (https://tinyurl.com/23wchd5q) offers troubleshooting tips to help clear frost buildup and how to prevent it. So we can make sure that everything is working at 100%, please send us a private message on social media at @LGUSSupport with your contact details, model number, and details about any troubleshooting you've tried, and we'll be ready to help! *Josh
Written by a customer while visiting lg.com
Customer Rating
1
Beautiful but hateful
on December 15, 2024
Posted by: Hatingthisfridge
from Texas
This customer did not provide a text review.
Pros: Style/Design
Quality
1
Features
5
Value
1
Response from lg.comBy LG, December 18, 2024
We'd love to learn more about your experience and see if there's anything we can do to help you get the most out of your LG French Door. Send us a private message on social media @LGUSSupport and we'll be ready to talk more! ^Venus
Written by a customer while visiting lg.com
Customer Rating
3
Give Me Light
on December 19, 2024
Posted by: AndiR
from Detroit, MI
We replaced a leaking 9 year old LG fridge with this model. Not a fan. It has A LOT more room inside however we very disappointed that there is no light on the water dispenser!! If I could return it I would. A little thing that makes a huge difference. Also, please make the crisper drawers easier to open. Hubby had stroke and struggles getting a grip on the drawer with his mobility issues.
Pros: Style/Design
Quality
3
Features
3
Value
3
Response from lg.comBy LG Digital Care Team, December 26, 2024
Hi Andi! Thank you so much for your honest review of your LG fridge. Ensuring our LG fridges are jam-packed with features we know you'll love, paired with easy access is our goal, so we love hearing your feedback! We'll be sure to pass these insights on to the team. We'd love to share some potential suggestions to help improve your experience. Other customers have had success adding their own lighting solutions to our other models that do not have lighting available on the water dispenser, which may be an option to try. As for the drawers, we've also seen some customers use third-party suction cup handles to allow for more leverage to open the fridge drawers. If you ever need help with your LG fridge in the future, please feel free to reach out to us on social media @LGUSSupport. We're only a message away! *Joseph
Written by a customer while visiting lg.com