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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: Mac Burr
from Monroe NC
Verified Purchase:Yes
OK but would like bigger produce drawers. Large items will not fit.
No, I would not recommend this to a friend.
Quality
4
Features
2
Value
3
Response from lg.comBy AB, Social Media, October 24, 2018
Thank you for reaching out to us, your feedback is very important. We hate to hear you were dissatisfied with the drawers on your refrigerator. If there is anything we can help you with, feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook at https://www.facebook.com/LGUSSupport or on Twitter @LGUSSupport. ^AB
Written by a customer while visiting lg.com
Customer Rating
4
Like it but...
on November 10, 2018
Posted by: jettech
from chicago
[This review was collected as part of a promotion.] I've had it about a week now and really like it so far but there are a couple things that would make me love it. 1st one is size of the ice cubes, they're ok but defiantly on the small side and melt quickly. I'd rather have it make ice at a slower rate and have normal size cubes. 2nd ,there is no leveling ability on the rear points of the fridge. So if your installation location is sloped to the rear like mine, to bad because you cant raise the rear to compensate even with the front adjusted as low as it goes. You'll have to shim up the rear to get it level , 3rd the light for the door mounted dispenser mainly lights up the lower ice dispenser portion and is not very useful when getting water from the upper water dispenser. You need to install a 2nd light for the water or re-position the one light so that its useful for both dispensers.
Pros: Style/Design, Features/Settings, Quality
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Lasted less than a year
on February 7, 2019
Posted by: Nlhar
This unit started not keeping food cool in top compartment within the first year.
Had fan replaced but still a dud...what next.
So disappointing,.
Had fan replaced but still a dud...what next.
So disappointing,.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy AB, Social Media , February 11, 2019
I can understand how frustrating it would be to encounter the unexpected malfunction of the refrigerator you recently invested in causing it not to cool properly and I would like to thank you for your patience. I would be more than happy to assist with getting your refrigerator up and running again. If you would, please copy and paste the link below into your web browser so I can gather the necessary information from you. ^AB https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB&agent=4666132
Written by a customer while visiting lg.com
Customer Rating
1
Two years in, it died
on February 12, 2019
Posted by: C I T
from Buffalo, NY
[This review was collected as part of a promotion.] I bought the refrigerator in 2016, and in Januray 2019 it stopped cooling. Whatever the problems are, such a short lifespan on a product truly deserves the worst rating.
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
2
Response from lg.comBy AB, Social Media , February 13, 2019
Hi Cristian and thank you for reaching out to us. I can understand how frustrating it would be to have cooling issues with the refrigerator you invested in 3 years ago and I would be more than happy to work with you to get this resolved. If you would, please copy and paste the link below into your web browser so I can gather the necessary information from you. ^AB https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB&agent=4666132
Written by a customer while visiting lg.com
Customer Rating
2
on March 21, 2019
Posted by: Jerry1226
We bought this unit several years ago. It has given us good service, but it continually ices up in the bottom of the refrigerator compartment. You have to be carefull to frequently take out the ice.
Pros: Style/Design
I would recommend this to a friend!
Quality
2
Features
4
Value
3
Response from lg.comBy EJ, Social Media, March 25, 2019
Hi and thank you for reaching out. I hate to hear you have had these issues with your refrigerator! This is definitely not what we expect from our products. Please follow the link below so we can make this right for you. https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB&agent=4666132
Written by a customer while visiting lg.com
Posted by: Jmaceo
from El Dorado Hills, Ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] We purchased our refrigerator 2 weeks ago and we are pleasantly surprised. It is spacious and easy to use. All of our previous refrigerators have been side by sides, so we never realized how practical french doors can be. Putting large items in is a breeze! The only disappointment is that the photos in the advertisements showed a small bin in the freezer door for ice cream cartons and frozen orange juice, but ours does not have the feature.
Since we’ve only had the unit 2 weeks, we can’t vouch for longevity, so we can’t give 5 stars. I’ll be back in a year or two to revisit this review and then I’ll be able to give a more in depth assessment. Until then, “so for, very good!”
Pros: Style/Design, ease of use, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Worst refrigerator EVER!
on May 20, 2019
Posted by: NCmomma
from NC
Still basically new and still under warranty (thank goodness) and has been fixed once already and now the ice maker and surrounding area keeps freezing up so will be getting fixed again. For what we paid I expect better! Don't buy this as it is nothing but trouble.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, May 20, 2019
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Very Poor Service
on May 23, 2019
Posted by: Surfdog
from Waikoloa, HI
Bought this refrige in Jan 2016 with 5 yr extended warranty. It stopped working on April 6, 2019. Have had 5 service appointments with only one kept, others no-showed or cancelled. The one kept pronounced it DOA. That was a month ago. No communication from LG since last week with "we will attempt to find an other service/repair person. Won't buy LG again!
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy Chris, Customer Service, May 23, 2019
We hate to see that you've had multiple repairs scheduled for your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com