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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Customer Rating
2
Looked great when new. But is JUNK!!
on June 3, 2019
Posted by: Joe Joe the great
from florida
[This review was collected as part of a promotion.] I bought this fridge 3 years ago. And it looked great. But then i noticed the Black is flaking off the bottom of the freezer. When I bought this I thought black stainless was black stainless NOT painted on.And now the compressor is broken!!
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy Chris, Customer Service, June 3, 2019
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Not Happy!
on August 28, 2019
Posted by: Jeanne33477
from Jupiter, FL
Purchased our refrigerator in March 2016. In December of 2018 (right before the Holidays) the freezer and refrigerator stopped cooling. Lost $$ in food. Repaired with a new compressor and I still have problems. The refrigerator never goes below 43 degrees (even though temperature is set between 34-37 degrees) and when the door is opened the temp goes to above 50 degrees rapidly. As of June 2019, a cup or more of water collects under the large deli tray every 2 days. A another repair man came out, took the back off the inside of fridge and the coils were frozen. Again food loss. Unplugged fridge for 24 hours to allow for coils to defrost and allow water to drain. Drained into the fridge again not out the back!!! As of 8/24 water is still collecting under the deli tray in fridge. Waiting again for another repairman. So frustrating!!
I have a full suite of LG appliance as well - microwave, range, washer and dryer hopefully these will continue to perform properly!!!
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy Chris, Customer Service, August 28, 2019
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Beautiful Design, Unreliable Refrigerator
on September 11, 2019
Posted by: Cass1
from Surfside Florida
This is the most expensive and the WORST refrigerator that I have ever owned. In approx 3+ years I have had the ice maker fixed 4 times, and the compressor replaced once. The fridge died and had to have the ice maker and the compressor replaced. I lost $400 in food. Now it makes a noise and the ice maker is not working AGAIN. LG Customer Service is as bad if not worse than the unit!! They apologize a lot but do nothing. They do not call back, and they could care less that one is without a refrigerator for 11 days because the compressor and the ice makers are out of stock. I guess my unit is not the only one with a problem? Do yourself a favor and avoid the headache that comes with an overpriced LG refrigerator that is totally unreliable!
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, September 11, 2019
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/
Written by a customer while visiting lg.com
Posted by: TooHotTooUpset
from Rockville MD
Verified Purchase:Yes
First it was making ice in the top part refrigeration compartment. LG came and replaced some logic board which changes the defrosting cycle (or so the tech said). But, then it stop making ice, then the entire refrigerator stop working. The warranty company said is some kind linear compressor failure. The seal system is broken and now I'm left without a refrigerator. LG suppose cover the seal system but we have to pay for parts+labor. The extended warranty company is now 'reviewing options', whatever that means. It's been close to 2 months without a resolution. I will never buy LG again.
Pros: Features/Settings, Quality
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Chris, Customer Service, September 20, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Posted by: KajunSkyKing
from Houma, LA
Verified Purchase:Yes
Only two years old. Already broke, parts covered, but labor was ridiculous. Two years old and cost us $725 in labor to fix, not counting the food we lost. LG knew the compressor was a problem, but only covered the part, not the labor.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Written by a customer while visiting lg.com
Posted by: Lisa Neal
from Cedar Rapids, IA
Verified Purchase:Yes
I bought this brand new (Approx. $3000) in September 2018 and January 2020 it broke down. Visually it looks great; just not very dependable.
Pros: Style/Design, Features/Settings
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 30, 2020
Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Daphane
Written by a customer while visiting lg.com
Posted by: detdmt
from New Orleans
Verified Purchase:Yes
My LG quit cooling within three years. LG paid to have the compressor fixed. Took two weeks for the compressor to arrive and be installed.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy Chris, Customer Service, February 7, 2020
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Here we go..stopped cooling after 5years
on February 8, 2020
Posted by: mattyL
from washington
fridge and freezer stopped cooling last week. Called repair person and they replaced the board and said if that didn't fix the issue then we'd have to replace the compressor. still not cooling. when do i cut bait and get a new fridge. loose money
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy Chris, Customer Service, February 10, 2020
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com