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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Customer Rating
1
Horrible Service and Parts
on February 10, 2020
Posted by: Msbutlah
from Charleston, SC
We bought this refrigerator a little over 3yrs ago...6 months ago, less than 3yrs old, it quit cooling. After 3 service repairs, the compressor was finally replaced. Now again, 6 months later, it has quit cooling and we have been without a refrigerator for almost a week with no service appt scheduled.Twice now we have lost everything in the freezer and refrigerator so in addition we are out almost $1,000 in food, no refrigerator and no solution in sight. We have been told we have to follow the process of service calls, repairs, etc before a credit is given towards a new refrigerator...at this point, NOT WORTH the money to be without such a necessity only to have to use the credit for another LG product.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Chris, Customer Service, February 10, 2020
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
2
Not worth the money
on April 30, 2020
Posted by: Fridgid
from Rhode Island
We have had our refrigerator for approximately 3 years. Approximately 3 weeks ago the refrigerator and freezer stopped cooling. The technician came out and determined it needed a new compressor. Ten days later and a four job the compressor was replaced. After 24 hours the refrigerator was not cool and had a temperature of 70 degrees. The technician indicated the refrigerator will need a new seal. The job will take all day. We are now waiting for the parts to be delivered and repaired. Which will be another two weeks and no guarantee the refrigerator will be fixed.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 7, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Everyday I think how much I hate this fridge
on May 23, 2020
Posted by: vegasnova
from las vegas
Everyday and mulitple times a day I regret buying this LG fridge. The water dispensor was an issue early on because it would dispense all over the floor. Ok so it took a minute to realize the water spout is in front. Great. Now how do you keep the water from splashing everywhere: the front always has water spots, splasing on the floor, and in your face. It's annoying and even worse when we have company it's down right embarrasing. Every day I think how I wish we had another refridgerator. All our appliances in the house are LQ but here they really dropped the ball in design.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 1, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
1is too many
on May 29, 2020
Posted by: Terri2020
from Livermore California
This is a horrible refrigerator. I bought my first in 2013 it failed 13 months later, I had the repairman come out and on the third time it failed the story please my refrigerator with the exact model. I received the new mod this is a horrible refrigerator. I bought my first in 2013 it failed 13 months later, I had the repairman come out and on the third time it failed the story please my refrigerator with the exact model. I received the new refrigerator and within six months it failed for the same reason, the repair man came out again and replace the entire refrigeration system. Now a little over five years later the compressor fails again. That is a total of five times I have lost all my food in the refrigerator and freezer.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^VCV, LGE Social Media, September 29, 2020
We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Written by a customer while visiting lg.com
Customer Rating
1
Past two years and it went down hill
on May 29, 2020
Posted by: Mikeyrozomatic
from Dixon, CA
LG is censoring my review, so I can't write what I want. I don't like this unit for many reasons.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 30, 2020
I am sorry that you are not happy with your unit. If you are experiencing issues with your refrigerator, please contact Customer Support. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Unhappy in California
from Bakersfield California
Verified Purchase:Yes
[This review was collected as part of a promotion.] Ice maker is currently broken.
Veggie tray broke after a month.still broken. Expensive to replace
The plate you push for water is broken.
Veggie tray broke after a month.still broken. Expensive to replace
The plate you push for water is broken.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy ^VCV, LGE Social Media, September 29, 2020
We are sorry to hear that your unit is not working properly.We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction.We apologize for any inconvenience this caused. ^Venette
Written by a customer while visiting lg.com
Customer Rating
1
broke after a year of use. mother board is out.
on July 7, 2020
Posted by: zeva
from florida
broke after a year. motherboard is out, possibly a coil failure.. who the heck knows!
would be over 350 for the new board, plus a few hundred for the work, then it might still not work as the compressor might need replacement as well.
would be over 350 for the new board, plus a few hundred for the work, then it might still not work as the compressor might need replacement as well.
STAY AWAY FROM THE KOREAN JUNK!!!!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 8, 2020
We are sorry to hear that your unit failed. We absolutely care and confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. I am confident that we will work to provide an agreeable resolution. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Keep looking
on August 14, 2020
Posted by: CEZ1
from Rochester, NY
[This review was collected as part of a promotion.] Was fine for the first year, but got noisier than the dishwasher during normal operation. Also, buy a bag of ice if your having a party. Are used to be a loyal LG buyer of appliances. But this purchase has me second-guessing that.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, August 18, 2020
LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Daphane
Written by a customer while visiting lg.com