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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Customer Rating
1
Linear Compressor is garbage
on August 16, 2020
Posted by: Dhopper
As I read through the comments, it's clear there is an issue not only with the fridge, but, with the customer service provided by LG. I have been dealing with them for a month with no resolution, spending hours in the phone with their support, and dealing with local service people because LG can't get somebody here. Every (and I mean every) service place I called locally said that are having to turn away 2- 3 customers a day who need LG repair. They all recommended that I never buy LG because they are not reliable and the compressors just go out too quickly. Even if I could get a service person out here quickly, to have to deal with this would not be worth it. It's too bad too, because all my stuff is LG. Going to buy a new fridge now, and, it won't be LG. Lost a loyal customer.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 17, 2020
Oh no! LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
LG fridge spontaneously ejects water
on August 29, 2020
Posted by: JasonVA1
from Fairfax, VA
Stated out good but then the ice maker went out after 2 years. Now the ice bucket freezes solid every 2 weeks. and yet last night the water dispenser started spewing water out all on its own all over our hardwood floors. Good thing we were home and someone was awake otherwise we would have had a huge water problem I wont be buying another LG this thing sucks
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 2, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Nice to look at -- Terrible build quality
on December 4, 2020
Posted by: Remorseful buyer x2
from NJ
This unit was good for 2 years then the problems started. First, the ice maker. While filling the ice tray, it would shoot water all over the place and then freeze, causing a gigantic mess. Now, 3 years to the day the compressor died.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 8, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
JUNK
on December 6, 2020
Posted by: LEE1984
from Mount Shasta,, C
[This review was collected as part of a promotion.] Three years ago we purchased a six (6) LG appliances. At first were very satisfied, but in less than 3 years, two of the appliances of broke down. The second appliance to break down was the refrigerator. We have now been without a refrigerator for more than a month with repairs still not completed.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 15, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Compressor problems
on December 11, 2020
Posted by: Ft Worth Bob
from Fort Worth Texas
[This review was collected as part of a promotion.] I bought the refrigerator over 3 years ago and love the design and features of the unit. But the compressor stopped working appropriately 3 years after the purchase. LG covered 2/3 of the cost of the repair and partially paid for 1/2 of the food loss.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
5
Response from lg.comBy ^DLI, LGE Social Media, January 4, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Great features when it works
on December 11, 2020
Posted by: Susan n texas
from Austin, TX
[This review was collected as part of a promotion.] I love this refrigerator ..... good interior design, bright and roomy, BUT unless you want to make friends with the LG Repair team, please do not purchase. One problem after another... it gets to be a really distressing scene when you have to either move food to a friends house or toss it out and not get reimbursed for the expense of replacing the food and refrigerated meds.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, January 7, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Quality issue
on December 11, 2020
Posted by: Dan Le
from Arvada Colorado
[This review was collected as part of a promotion.] Bought it for 3 years and replaced 4 compressors. Need better quality.
Pros: ease of use
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 8, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Very unstable condition
on December 12, 2020
Posted by: Ngue
from Cypress, tx
Brought 4 year ago, tech came to fix 4 time due to lack of cooling. Unsure when it happens again
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 10, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com