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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: Mrs King
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] Thought I was buying the best but sadly it has been the worst refrigerator I have ever had. Compressor went out last year and now it won't cool below 48 or freeze.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, March 19, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate that you had this experience, and I see that you are working with customer service to resolve this issue. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Jeremy b
from Denver, CO
Verified Purchase:Yes
The refrigerator operated pretty well. The ice make valved started leaking the lay year we had it. The fridge died after 6 years. I expected it to last longer
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, March 23, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Worst purchase of my life. Never buy LG anything
on March 23, 2021
Posted by: Mhobart1
from Cincinnati, Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] 3 failures in 4 years resulting in lost contents of fridge and freezer. 3 repairs and 3 failures. I asked for our money back and only get push back. Horrible phone support trained only to frustrate you and make you go away. An obvious lemon product that LG won't stand behind.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, March 25, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate that you had this experience, and I see that you are working with customer service to resolve this issue. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Workhog
from Warrington, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We purchased our LG toward the end of 2018. It stopped working in May of 2020 and needed to have the compressor replaced. Toward the end of February 2020 it stopped making ice and the freezer defrosted. After 10 days a service tech visited and said there was a line blockage and added coolant. On March 9th or so the freezer defrosted again. The tech visited on March 22nd and said the coolant was low. He added coolant and it appears to be working. Since purchase we have had a total of 35 to 40 days without a working refrigerator/freezer.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, March 26, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
on March 27, 2021
Posted by: BOB POED
from MASS
BOUGHT THIS A YEARAND A HALF THE ICE MAKER IS MAKING MORE NOISE THAN ANYTHING IN MY HOUSEIT SCREAMS AND SQUAILS ENVERY TIME WE USE IT
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, March 30, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: sonj7vet
from Madison, WI
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this refrigerator 4 years ago. To date, I am on my third compressor, and the ice machine has broken down numerous times. Once this product was out of warranty I had to start paying out of pocket, it would have been cost effective to just buy a different refrigerator.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, April 5, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Mar86
from Buffalo New York
Verified Purchase:Yes
Only two years old and busted. Compressor not functoning. Lost all in refrigerator and freexzer.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, April 9, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: jimjo2
from Elkhart, IN
Verified Purchase:Yes
[This review was collected as part of a promotion.] The unit is less than 4 years old and the compressor and condensing coil had to be replaced. The condensing coil rusted internally and took out the rest of the system. It took over two weeks fir it to be repaired and the replacement parts are just like the failed parts so I am expecting another failure in three years and out of warranty. I AM NOT A HAPPY OWNER OF THIS LG PRODUCT.
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, April 10, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com