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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: AustinGal
from Austin
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have had this refrigerator for 3 years when the evaporator died. Make sure you get the extended warranty when you buy this product!
Quality
3
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, June 2, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Midwyfjan
from Honesdale, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is the 2nd one of these fridges I've bought. I have an "all-LG house" - Fridge, dishwasher, electric range, washer, dryer. This refrigerator, however, stopped cooling a couple of weeks ago. It took nearly 2 weeks for the parts to arrive and the repairman to visit. He put in an all-new compressor and both evaporators. That was Wednesday. It's now Saturday, and still we have almost no cool air. We are now waiting for yet another visit from the technician so he can see what else is wrong. We were warned by another appliance dealer that LG's weren't good, but this is the first time I've actually had an issue.However, it's a big one! No fridge in my kitchen for 3 wks is a big pain! LG has been responsive and the technician was good (I thought at the time, anyway). So we'll see, but are considering another brand because of this if this can't be repaired.
Oh, an the stainless steel surface is impossible to maintain. It has developed rust spots several times which can be removed, but really - it's called STAINLESS STEEL!! This shouldn't be happening.
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, June 5, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Patti Kay
from Green Bay WI
Verified Purchase:Yes
[This review was collected as part of a promotion.] Most everything was fine with the refrigerator until it completely stopped working after only 2 1/2 years!
Pros: ease of use
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, June 14, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Nika4you
from Detroit
Verified Purchase:Yes
Compressor was faulty and repair costed me money out of pocket
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, June 25, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Wolf Man
from Honesdale, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have owned our LG refrigerator for 3 years It has worked fine until a month ago and then the compressor died. After doing some research and talking to several service people I learned the compressors in these LG refrigerators are defective. LG has since changed their compressors they use in their refrigerators. Getting a replacement compressor has been a nightmare and we re still waiting after a month.
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Can man
from Arvada Co
Verified Purchase:Yes
[This review was collected as part of a promotion.] Compressor was replaced, And the technician did a great job. It works like a champ again! Everything went very smoothly.
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: sandra121212
from San Diego, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have had this fridge for 5 years. It has been repaired 4 times. First the door controls stopped working and the door had to be replaced at 12 months. We have had three compressors break and a leak of Freon. Each about 18 month apart. The front panel does not show the correct temp inside. Buy a thermometer.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, July 8, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Ravijit
from San Dimas, Ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] Compressor quit working in slightly over 3 years, non cooling event.
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, July 10, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com