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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: Deeva11
from Carlsbad
Verified Purchase:Yes
Only 4 years old and the compressor goes and needed to replace control board. Now water or ice won’t work.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 14, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Ma1mailman
from North Aurora, Illinois
Verified Purchase:Yes
We bought less than 3 years ago and had defrost problems every year until this year, the compressor had to finally get changed. Worst purchase ever!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 3, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Poor quality
on August 4, 2021
Posted by: Denisse o
from Tampa
[This review was collected as part of a promotion.] I bought this a couple years back and after not even year The paint started peeling and now a couple years later it looks horrible most of it is peeled and here I am having to look up the fridge to see if the color is on here so I can buy a paint to try and fix it. Would not recommend.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 4, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
on October 11, 2021
Posted by: Victoriya
Ice build up behind the veggie drawer shortly after we bought it. Unhappy with how it functions, repairs for the price tag. To top it off, many appliance repair guys refuse to come over the moment they hear its LG brand ( that tells you)
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 12, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Garfield888
Verified Purchase:Yes
[This review was collected as part of a promotion.] Replaced compressor last year and coil is leaking this year.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 3, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Compressor Issues after 4 years
on November 29, 2021
Posted by: PattyZ310
from CA
Great refrigerator while it worked. Our family liked the aesthetic and features however, disappointed that after only 4 years we are dealing with costly issues.
Pros: Style/Design, Features/Settings, easy to use
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 5, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
LG=Looks Good=Doesn't Last
on December 27, 2021
Posted by: rob7295
from Cumming, GA
[This review was collected as part of a promotion.] I am beyond shocked! I spent thousands on a fridge which failed only months after my purchase in 2015(new circuit board replaced). The compressor failed in 2020. As of Nov. 28, 2021, the compressor, condenser, fridge and freezer evaporator have all been replaced, but the fridge still does NOT work. As a real estate estate, I can NO longer recommend LG to my new homeowners. I would not wish this experience upon anyone. LG, Life's NOT Good without a fridge.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 28, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Highlander7
Verified Purchase:Yes
[This review was collected as part of a promotion.] We purchased this refrigerator in fall 2017, since that time the ice maker stopped working and the compressor failed. We paid out of pocket to replace ice maker and LG paid to replace compressor which apparently was a known issue with this model. When fridge is working properly, it’s great.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy Jennifer, Social Media, February 25, 2022
Thank you for taking the time to share your feedback Mary. We will share this with the product and development teams. ^Jennifer
Written by a customer while visiting lg.com