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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Customer Rating
1
I Would Never Recommend This Product
on August 26, 2016
Posted by: LGisNotRecommended
from Texas
[This review was collected as part of a promotion.] Compressor went out in under two years. The part is covered by warranty but you will still have to pay hundreds of dollars in service charges to have the part replaced. It makes a person wonder how much of LG business is derived from these service charges.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
quality control has an issue.
on May 9, 2017
Posted by: matt_noLG
from san jose, CA
[This review was collected as part of a promotion.] Defective one was delivered. It stops working every a few hours then I need to turn it off and on again to make it work again. Repair guys had to keep coming to fix it. Really painful and regret that I bought this. Want to return.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
3
Written by a customer while visiting lg.com
Customer Rating
1
Loving our new fridge, but wait...RUST in 2 weeks?
on August 15, 2017
Posted by: Lyssie
from Port Aransas, TX, United States
[This review was collected as part of a promotion.] Organization is top-notch on our counter depth armoire fridge. Spacing seems very intuitive and logical. Love the three drawer system in the freezer drawer especially that the top drawer stays shut upon opening. The entire fridge is well lot and so quiet. Cold water and ice through the door dispenser in the middle of our texas Sumer is fantastic! We have been thrilled however, the steel is a bear to clean and hasn't responded well to usual stainless steel cleaning methods. Additionally the biggest issue giving me pause in all of my excitement is a group of rust spots cropping up on the side of stainless steel door of our unit. It was fine upon arrival inspected thoroughly and all was great. But wait...2 weeks in while wiping it down I found RUST??? The spots seem to be growing. Hoping LG has a quick and aimiable solution to this issue.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
not so good
on October 28, 2017
Posted by: jack123456
from San Diego, CA, United States
I bought the LG refrigerator, model #LFXC24726S in April 2017. It's only been 6 months and the seal system just went out - no cooling for refrigerator or freezer. I have owned a few refrigerators but most last at least 10 years, not 6 months.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
3
Response from lg.comBy Chris, Customer Service, November 21, 2017
This is far from what we expect in regards to the performance of our refrigerator. We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport or Facebook www.Facebook.com/LGUSA ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Does not last
on September 21, 2018
Posted by: angr
Refridgerator stopped cooling after only 3 years. Not reliable at all.
No, I would not recommend this to a friend.
Response from lg.comBy Chris, Customer Service, September 21, 2018
Sorry to see that your refrigerator isn't cooling after 3 years! We definitely want to get it up and running for you again. So that we can grab some information and see how we can help, please shoot us a message at https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=Unknown_14&agent=1 We'll gather some information and see what options we have to take care of this for you. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Total Unit Failure; Less Storage Capacity
on June 26, 2020
Posted by: Greg27
from Sacramento, CA
[This review was collected as part of a promotion.] Purchased in Dec 2015. Nice and quiet. Well lit inside, but space in the refrigerated portion is inhibited by shelving that requires a great deal of real estate between the rear and sides of the interior and the actual storage. When empty, it provides the illusion of much more usable space. I estimate we lose about 20% of the viewable space for storage. Also, the entire unit crapped out yesterday; all food went bad, refer and freezer portions even though the door still states 36 degrees refrig and -4 degrees freezer. Terrible design; should either state actual interior temperature or at least provide a FAILED signal like when leaving the door open. Geee, really?? And I'm not a scientist. I suspect all newer models also do not provide this "gee, what an idea" failure warning as well - too bad, and bye, bye over $200 worth of food (during a pandemic).
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
4
Response from lg.comBy ^DLI, LGE Social Media, July 17, 2020
This is not the quality we expect from our products. LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you.
Please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement.
I am confident that we will work to provide an agreeable resolution. ^Daphane
Please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement.
I am confident that we will work to provide an agreeable resolution. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Wish we had ordered something else
on September 2, 2020
Posted by: skkling
from Los Angeles
[This review was collected as part of a promotion.] Less than a year after purchase, the interior froze and the freezer stopped working. We had to replace the motor. 1 year and 1 month after purchase, one of the door storage bins cracked. Today, the bin completely broke, spilling full glass jars on me and tile floor. It was an explosion. I've had it with this thing. I'm always cleaning the grate in back so that it the air circulates, and now I've got broken glass and salsa everywhere. Our old fridge never had these problems.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 3, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Daphane
Written by a customer while visiting lg.com
Posted by: BoltUpright
from Madison, WI
Verified Purchase:Yes
[This review was collected as part of a promotion.] Five years old. Compressor and ice maker are shot. While the compressor is under warranty, it is still costing me 30% of what I paid for it. I can't recommend this product.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, June 17, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com