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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: WayneS73
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had this refrigerator for 7 years and will never buy another LG product, 2 icemakets, 1 compressor replacement does not make me a satisfied buyer.
Quality
2
Features
2
Value
2
Response from lg.comBy LG Customer Experience team, Customer Care, November 14, 2023
Hi Wayne. We understand your experience with your refrigerator falls short of our standards and would like to address any issues or concerns you may have. Feel free to reach out to us on social media at the handle @LGUSSupport. Please include your phone number and refrigerator info. in your private message to us (model and serial numbers). We'd be happy to offer our assistance! ^Chris
Written by a customer while visiting lg.com
Posted by: Mar70
from Kansas city
Verified Purchase:Yes
Very poor performance. Two compressors, evaporator, board and fan repair. Broke down 4 times. Never buy LG again
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 18, 2024
Hi there. Our goal is to create durable products, so it's disheartening to learn that your LG refrigerator did not meet that expectation. We'd like to look at your account to ensure this is correctly managed for you. Please send us a private message with your phone number and serial number. We hope to hear from you soon! ^Gaby
Written by a customer while visiting lg.com
Posted by: Rosa 02
Verified Purchase:Yes
I have been happy with the refrigerator until the compressor went 6 years. Perhaps that is the lifespan?
Written by a customer while visiting lg.com
Posted by: lgl22
Verified Purchase:Yes
[This review was collected as part of a promotion.] Compressor died after 6 1/2 years. Freezer was always frosting up
Quality
1
Features
3
Value
2
Response from lg.comBy true, LG Digital Care Team, April 30, 2024
Hey there. We are committed to providing you with the best possible support for your LG refrigerator. We would like to know if your compressor has been repaired and if there is anything else we can do to help you. Your feedback is important to us, and we will do our best to address your concerns. Please send us a private message on social media @LGUSSupport with your contact information, model, and serial number. We'll be here to help you through this. ^ Diego
Written by a customer while visiting lg.com
Customer Rating
2
Never buy again
on July 15, 2024
Posted by: Bellfly
I have had this refrigerator for 7 years and have replaced the compressor 3 times. That’s 3 times I have lost groceries. Will never buy another LG.
Pros: Style/Design
Quality
1
Features
3
Value
2
Response from lg.comBy LG, July 16, 2024
Hi, there. We appreciate you taking the time to share your feedback on the LG Refrigerator (LFXC24726S) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
1
So very disappointed!
on August 1, 2024
Posted by: George Fawrup
from Palm Desert, CA
Five years old and compressor failed while we were on vacation. The rotten food odor could not be eliminated and made the appliance unusable ever again. Found out too late about the very high failure rate of the linear compressors and that LG continued using them after a class action lawsuit.
Quality
1
Features
5
Value
1
Response from lg.comBy LG, August 5, 2024
Hi, George. We appreciate your effort in sharing your feedback on the LG Refrigerator (LFXC24726S) model. We understand how concerning it must be to deal with a failed compressor, especially after discovering issues with the linear compressors and dealing with unpleasant odors. We strive to provide top-notch products that exceed our customer's needs. Sprinkle fresh coffee grounds or baking soda loosely in a large, shallow container at the bottom of the refrigerator and freezer. Place a cotton swab soaked with vanilla inside the refrigerator and freezer. Close the door for 24 hours. For further assistance, please reach out to us on social media @LGUSSupport. Our team will review your case and explore potential solutions to help resolve this issue or provide guidance on the next steps. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
2
Not Reliable
on September 13, 2024
Posted by: Martin Sza
[This review was collected as part of a promotion.] Nice Feidge and nice features. But if you want something that will not give you issues, don’t buy a LG
Response from lg.comBy Joslyn, LG Social, September 13, 2024
Hey Martin! Thank you for taking the time to leave us a review about your LG refrigerator. We're happy to hear that you're enjoying your fridge and all its cool features. Your experience means the world to us, and we are here to support you with your fridge if you need assistance. Please reach out to us on social media @LGUSSupport with your contact information. We're here to help! ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
2
Unreliable
on September 14, 2024
Posted by: DG1975
Compressor failed, replaced then failed again after 2 years. Ice maker failed, replaced then failed again after 3 months. I’ve had enough. Replacing fridge with a non-LG
Quality
2
Features
4
Value
4
Response from lg.comBy true, LG Digital Care Team, September 16, 2024
Hey there! Nothing beats the refreshing sensation of a fridge breeze; with a splash of ice, your fridge is the ultimate companion. Your experience means the world to us, and we want to be able to turn things around for you. We'd love to look further into your warranty options and see how we can best support you. Please private message us on social media @LGUSSupport with your contact information. We'll do everything we can to help you through this! ^Joslyn
Written by a customer while visiting lg.com