 |
Customer Reviews Collected from Samsung US |
Replacement Water Filter for Select Samsung Refrigerators - White
Average Customer Rating:
1.2
Rating breakdown 26 reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
25
5%of customers recommend this product.
(
1 out of
19)
Customer Reviews for Replacement Water Filter for Select Samsung Refrigerators - White
Customer Rating
1
Wrong type
on August 25, 2025
Posted by: AVOV
from Detroit,Mi
Not works with my model: RFG297AARS, wrong recomendation
Response from Samsung USBy Samsung Care, August 25, 2025
Hello,
We want to inquire further about your experience with the water filter and are here to assist you as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We want to inquire further about your experience with the water filter and are here to assist you as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
HAFCU1 wrong filter for RF267AERS
on August 24, 2023
Posted by: KyCustomer
from Louisville, KY
Filter HAFCU1 does not fit Model RF267AERS. Samsung needs to fix this in their knowledgebase so customers don't continue to order the wrong water filter.
No, I would not recommend this to a friend.
Performance
1
Design
1
Response from Samsung USBy Ernest, Customer care, August 28, 2023
Hi there,
We understand the importance of a compatible water filter for your refrigerator. Let's get the information you need.
I have provided a link below to the user manual and instructions on how to properly replace your water filter. Please refer to page 9, "Setting up the refrigerator," to find the compatible water filter.
User manual:
https://downloadcenter.samsung.com/content/UM/201608/20160802162558178/DA68-01812E-06.pdf
Replace water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you wish to check the availability and compatibility of the water filter, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance with the water filter, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146209969) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
We understand the importance of a compatible water filter for your refrigerator. Let's get the information you need.
I have provided a link below to the user manual and instructions on how to properly replace your water filter. Please refer to page 9, "Setting up the refrigerator," to find the compatible water filter.
User manual:
https://downloadcenter.samsung.com/content/UM/201608/20160802162558178/DA68-01812E-06.pdf
Replace water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you wish to check the availability and compatibility of the water filter, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance with the water filter, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146209969) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
TERRIBLE
on November 24, 2025
Posted by: nomoresamsung
Samsung appliances suck! I bought a dishwasher that failed after two years. Now they change the filter profile on replacement cartridges for my expensive side by side and the H20 filter is no longer replaceable.
I WILL NEVER BUY ANOTER SAMSUNG!!!!!!!
I WILL NEVER BUY ANOTER SAMSUNG!!!!!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, November 25, 2025
Hi there,
Thank you for bringing this to our attention. We want to speak to you directly to provide support and see what options we can offer to help you with the water filter. Feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151414406) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Thank you for bringing this to our attention. We want to speak to you directly to provide support and see what options we can offer to help you with the water filter. Feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151414406) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
Filter won't fit. WARNING - Don't buy it!
on November 26, 2020
Posted by: John
kinda crazy, that a company could be so incompetent, but samsung has achieved that status with the faulty redesign of this filter. it does not fit my samsung refrigerator after the redesign.
and, to top it all off, samsung has been receiving this compliant for the last 3 years, and has done nothing to address the issue. please, don't waste your time and money, ditch samsung. i will never purchase any samsung product going forward!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, November 27, 2020
I completely understand your concern and see where you are coming from. I have some troubleshooting steps that may help resolve your dilemma. Take a look at the link below. Thank you for being a Samsung Customer. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Written by a customer while visiting Samsung US
Customer Rating
1
Such an Insult to Samsung consumers
on September 1, 2023
Posted by: WC1313
from Walnut Creek, California
I've had my Samsung French door refrigerator for 11 years. Love the fridge. However, I will never buy another Samsung fridge again after the disgusting way Samsung has treated its customers by changing the water filter so it doesn't fit older models.
How hard is it to market two styles of filter? How did you think we were going to react?
How hard is it to market two styles of filter? How did you think we were going to react?
Response from Samsung USBy Chrystel, SEA Care, September 4, 2023
Hi there,
We understand where you're coming from, and we wish to aid you with the water filter.
We would love to speak to you directly to further discuss the water filter.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146238842, to help our team pull up your information.
Have a great day!
^Chrystel
We understand where you're coming from, and we wish to aid you with the water filter.
We would love to speak to you directly to further discuss the water filter.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146238842, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy it, it doesn't fit
on April 17, 2024
Posted by: Ricky
Just like everyone else, this filter does not fit my older Samsung fridge despite being listed as the compatible filter. Also, the stupid "twist your old filter all the way to the left to reset the lock" troubleshooting guide did not work for me, and sounds like a great way to break your water filter completely. Ridiculous that Samsung hasn't addressed this issue.
No, I would not recommend this to a friend.
Features
1
Performance
1
Value
1
Response from Samsung USBy SEA Care, April 18, 2024
Ricky, we understand your fridge needs a compatible water filter. To assist you further, we need your fridge's model number.
You can also check the availability and compatibility of your fridge's water filter by contacting Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
I have also shared this link to help you replace the water filter. Please choose " Replacing the water filter (HAFCU1 filter types)."
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147056688) to help our team pull up your information.
Have a great day.
^Camille
You can also check the availability and compatibility of your fridge's water filter by contacting Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
I have also shared this link to help you replace the water filter. Please choose " Replacing the water filter (HAFCU1 filter types)."
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147056688) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Changed design doesn't fit.
on June 5, 2019
Posted by: Anonymous
from Houston, TX
they changed the design. it doesn't fit my fridge. old filter is on the left and new on the right. its the same part number! the website says it fits my rf26xaers.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, June 7, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
New replacement filter DA29-00003G does not fit
on April 19, 2020
Posted by: Anonymous
i have recently purchased replacement filter da29-00003g for my samsung refrigerator. the notch id different from the old one and the new one does not fit.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Lena, Samsung Care, July 8, 2020
We are always happy to help! Here is a guide to support your concerns on the water filter (https://bit.ly/3gInW6V). Thank you for being a loyal Samsung customer! ^Lena
Written by a customer while visiting Samsung US