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Customer Reviews Collected from Samsung US |
Replacement Water Filter for Select Samsung Refrigerators - White
Average Customer Rating:
1.2
Rating breakdown 26 reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
25
5%of customers recommend this product.
(
1 out of
19)
Customer Reviews for Replacement Water Filter for Select Samsung Refrigerators - White
Customer Rating
1
Doesn’t fit
on October 15, 2020
Posted by: Lber
from NC
I bought this item from 2 other suppliers and they do not fit my refrigerator even though it has the same model number as the ones I have used for 10 years. I was led to believe that this problem was unheard of but I see otherwise from reviews. Very disappointed.
No, I would not recommend this to a friend.
Response from Samsung USBy Pat, Samsung Care, October 16, 2020
We value your opinion and appreciate you sharing your experience with your water filter. Try taking a look at the link below for detailed steps on how to resolve this problem. ^Pat
https://www.samsung.com/us/support/answer/ANS00060149/
https://www.samsung.com/us/support/answer/ANS00060149/
Written by a customer while visiting Samsung US
Customer Rating
1
What a way to lose customers!
on October 16, 2020
Posted by: CJWH
i have a seven year old samsung refrigerator. why on earth would you change the design for the water filter? i live in a city where the water is very questionable. so you're telling me that now i either have to buy a new refrigerator or go out and buy bottled water? what a total disappointment!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, October 19, 2020
Anyone would be disappointed if they had to endure this. Thank you for sharing your experience with us. I realized this situation is less than ideal. We hope to have different options for the customers who are in the same position as you, in the future. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Product Design Changed Without Warning
on November 15, 2020
Posted by: Seabass71
from Vallejo, CA
similar to others on here, i noticed the new replacement filter i bought didn't fit in the refrigerator i bought only 2 years ago. i wasted nearly $100 on replacement filters because 1) best buy doesn't do exchanges on an opened water filter and 2) i thought the first one was a manufacturing error and you can't tell until you actually open the package. so now i have a fridge that i can't use for water or ice. i just went through a chat with a service representative. they said to expect an email response within 2 business days. i expect them to send me a new refrigerator filter fitting at no cost to me to resolve this. if they do not, the 1 star rating will remain and it is doubtful i will purchase another large item appliance from samsung ever again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, November 16, 2020
I can understand your concern. If have any questions, please feel free to contact our Social Media team by using the link below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1142626968
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1142626968
Written by a customer while visiting Samsung US
Customer Rating
1
Change in filter design
on December 10, 2020
Posted by: Carol
samsung changed the fitting at the top of the filter so it no longer fits in the housing. i tried the online chat and then called the number they suggested to speak directly to a person. the advice for making the new filter fit was inaccurate. no amount of force would work. i tried amazon and ebay hoping to find the older model to no avail. our service person said the whole housing would have to be replaced to accommodate the new filter design. no warning ahead of time from samsung about the change and no opportunity to purchase the older filter design. do to this and several other required service calls, this will be my last samsung product.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, December 11, 2020
Thank you for sharing your feedback with us. Your feedback is essential to improving Samsung's products. I think the design of our water filters is something we need to look into and this review is very helpful for us to go in the right direction. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Used to be quality of product
on January 2, 2021
Posted by: Upset
from Granbury,Texas
i purchased a replacement filter (da29-00003g) for my rfg298aars fridge, it doesn’t fit. why have you changed the size of the notches in the filter. what kind of quality control do you have at samsung.. apparently i am not the only one with this complaint. in other words i don’t need to send a photo, someone already has.
what are you going to do to resolve this issue.
what are you going to do to resolve this issue.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, January 4, 2021
Your feelings about the product are understandable. We're going to see what we can do to change this experience to a better one. Can you reach out to us by using the information below so we can investigate the concern further? ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142803832
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142803832
Written by a customer while visiting Samsung US
Customer Rating
1
shame on samsung
on January 4, 2021
Posted by: cynk
from NY, NY
i purchase your refrigerator based o what i know about other products, i have a very expensive refrigerator that i cant get filters for, the product number is the same but the item is not. the filter will not fit not matter how hard to try and da29-00003b and da29-00003g is not the same. someone needs to look at the product. a blind man can see that. i now have a refrigerator that is useless.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, January 5, 2021
I was able to find some tips on how to help get the water filter in your unit. These helpful tips are universal for our water filters. Let us know if this helps. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Written by a customer while visiting Samsung US
Customer Rating
1
Totally unimpressed with Samsung!
on October 21, 2023
Posted by: Dan Stone
from London, UK
Samsung really messed up by producing two different key lock mechanisms fir the same model of filter. Also, their website even recommends a tall slim filter for my fridge instead of tge short fat one it actually needs!
On top of that, it's NOT easy to remove and old filter, especially due to it's location.
They can't have got it any more wrong!
On top of that, it's NOT easy to remove and old filter, especially due to it's location.
They can't have got it any more wrong!
Features
4
Performance
3
Design
1
Value
2
Response from Samsung USBy SEA Care, October 23, 2023
Hi Dan Stone,
I can't imagine how hard it is to install the water filter in your fridge. Allow us to assist you with the water filter.
Please see the "Fits Models" section under specs from the Samsung website to ensure the compatibility of the refrigerator with the water filter.
Samsung website:
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/hafcu1-water-filter-hafcu1-xaa/#specs
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146438382 to help our team pull up your information.
Have a great day.
^Aloe
I can't imagine how hard it is to install the water filter in your fridge. Allow us to assist you with the water filter.
Please see the "Fits Models" section under specs from the Samsung website to ensure the compatibility of the refrigerator with the water filter.
Samsung website:
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/hafcu1-water-filter-hafcu1-xaa/#specs
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146438382 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
1
Doesnt fit
on December 24, 2023
Posted by: Jason
from Whitestone, ny
its ridiculous that samsung changed the housing for the water filter and it doesnt fit. support your products, samsung! my refrigerator is from 2010
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 28, 2023
We understand how essential a water filter is in the refrigerator, Jason.
We recommend contacting us via the options below to speak with a live representative to assist you better with the correct water filter that fits your Samsung refrigerator.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We recommend contacting us via the options below to speak with a live representative to assist you better with the correct water filter that fits your Samsung refrigerator.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US