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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,107 reviews
5 Stars
495
4 Stars
179
3 Stars
113
2 Stars
82
1 Star
238
67%of customers recommend this product.
(
579 out of
867)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Customer Rating
1
Not. Happy. At. All.
on October 8, 2019
Posted by: James16501
from Clermont, Florida
Purchased 3/14/2016. Began leaking water onto the kitchen floor 18 months later (past the 1-year warranty.) LG repair man said it was a bad door gasket and replaced the gasket. But turns out that was NOT the root cause. Now on 10/7/2019 it is leaking water over the kitchen floor again. After doing a LOT of online research, have determined that it MAY be a design defect. Defrost cycle runs a lot and the melted frost (now liquid water) cannot drain down the little hose, because the hose gets plugged, this allowing the melted water to find its way to the kitchen floor. So WHY does the hose get plugged every so often? Is it too small? Is the defrost cycle too long or too short? How do we prevent this from happening every 15 to 18 months?
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
3
Response from lg.comBy Chris, Customer Service, October 8, 2019
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Failed after a 1.5 yeares
on October 21, 2019
Posted by: Vince9
from Las Veas, NV
This LG refrigerator stopped cooling just one and a half years after I bought and began to use it.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy Chris, Customer Service, October 21, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Lemon
on December 2, 2019
Posted by: Dave94549
from Lafayette, CA
This expensive refrigerator has had nothing but problems since the control board failed a few years after purchase. Then the compressor needed repair, then another control board failure, and now the fan is not working. There has been ice build up in the refrigerator from the cooling air coming from the freezer, causing additional problems. I would not recommend this product.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Chris, Customer Service, December 2, 2019
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Awful
on August 3, 2020
Posted by: RVC t
from Rockville centre,ny
Refrigerator bought Aug 10 2016..did not even last 4 years...compressor went...I still have 40 year old second fridge working fine and this one breaks after 3 years....
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 5, 2020
We are sorry your unit had failed and not working as designed. This is not the quality we expect from our products. LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
3rd compressor fail...finally died after ONLY year
on August 16, 2020
Posted by: Cierrap312
from Baltimore, MD
We purchased this refrigerator four years ago in September 2016. It worked fine until a few months ago when the compressor went up and failed. And as of yesterday it happened again. With all that is transpiring with COVID-19 this is the worst time for a refrigerator to die/fail. My husband and I have 3 young kids and are in desperate need of a fridge and there is unfortunately no time I sight where we can get a replacement or this one repaired. After a mere 4 short years I am thoroughly disappointed in LG and this product.
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 17, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Bought new, didn't even last 5 years
on August 17, 2020
Posted by: Very unhappy customer grr
from Colorado Springs
I bought an LG refrigerator less than 5 years ago. The claim that there refrigerators are good for 20 years. What a joke. Not to mention that during the time we had it, it was very noisy when it was still operating. I've owned a lot of different appliances over the years. You can bet your life that I won't be using LG products EVER again.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
1
Value
2
Response from lg.comBy ^DLI, LGE Social Media, August 19, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Worst product ever bought
on September 18, 2020
Posted by: Glenman
from Texas
After only two years of using this product, the cooling system has stopped working for a few days now. Tried to contact the service person for quite a few times, but haven't heard back yet. We are so frustrated with the product and with the service.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 22, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
They don't even deserve one star
on October 5, 2020
Posted by: Screwed consumers
from Tampa Florida
Do not... I repeat do not buy an LG refrigerator, if you do, you will regret it ...remember you've been warned ahead of time by our review... Our story is too long to get into but to condense it, I will tell you that we paid top dollar, went through 3 of them, in 7 years.. were on our 4th. when we finally got them to give us a check to buy another brand of refrigerator.. All the while, we were lied to, ignored, humiliated, jacked around and totally disrespected. No more LG in this house, ever!!!!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
5
Response from lg.comBy ^DLI, LGE Social Media, October 6, 2020
We are sorry to hear about your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Refrigerators, please visit https://www.lg.com/us/refrigerators. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com