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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,107 reviews
5 Stars
495
4 Stars
179
3 Stars
113
2 Stars
82
1 Star
238
67%of customers recommend this product.
(
579 out of
867)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Posted by: PDuncan
from El dorado hills
Verified Purchase:Yes
[This review was collected as part of a promotion.] Refrig worked fine except for the ice maker
I have spend over a thousand plus dollars on trying to fix
I have spend over a thousand plus dollars on trying to fix
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 13, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: alrefrig
from Harrisburg, Pa
Verified Purchase:Yes
We love the design and features. Fortunately we had a five year warranty because in year 2 the electronic board had to be replaced and then in year 3 the compressor had to be replaced. We are in year 3 so hopefully that will be the end of the required repairs.
Pros: Style/Design
I would recommend this to a friend!
Quality
2
Features
5
Value
3
Written by a customer while visiting lg.com
Posted by: Sparkplugg
from Freeport, KS
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have had this fridge for over 2 years now and love it! The milk and creamer are right at ur fingertips. The freezer holds twice as much food as my last standard fridge. The compressor went out at 3 years but warranty took care of that and it was easy to make a claim, they stand behind their products.
Pros: Features/Settings, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: CBaines9
from Dallas, Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] Assess the issue and resolve it same day! Great job!
I would recommend this to a friend!
Quality
3
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Boronj
from Hillsborough, NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] After four years of ownership the compressor stopped working. Contacted the manufacturer and they covered the repair under warranty.
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Autiger91
from Lexington SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] 2.5 year old French Door Refrigerator that crapped out with a faulty compressor. Still waiting for the warranty repair. Thanks for all the destroyed food, having to purchase a new utility refrigerator and the 3 week wait for the repair
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 19, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Kevin 737474747
from Pa
Verified Purchase:Yes
I have had several issues with defrosting over the years. The compressor failed and had to be replaced. The defrost drain line clogged and most recently the evaporator fan failed. This is in a six year old unit
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, July 19, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: DT ET
from Schererville, Indiana
Verified Purchase:Yes
[This review was collected as part of a promotion.] Unfortunately our experience with this fridge hasn't been all good. The features, compartments, and space is excellent for a family of 5, but I've had the freezer side repaired twice and the fridge isn't cool as it should and also had to get the computer replaced. Still with all these repairs the refrigerator is not working as it should. Maybe we bought a melon but that has been our experience. Honestly LG is our go to brand because we like the quality of the product but unfortunately this wasn't our experience with this refrigerator.
Pros: Style/Design, Features/Settings
Quality
2
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, July 21, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com