 |
Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,107 reviews
5 Stars
495
4 Stars
179
3 Stars
113
2 Stars
82
1 Star
238
67%of customers recommend this product.
(
579 out of
867)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Posted by: DJR120
from Kissimmee, Fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought all 4 LG appliances 5 years ago and mostly love them. Unfortunately they are all black steel and all the doors have had to be replaced because the finish came off. Looked awful, but they were replaced. My ice maker needs a constant tap or it doesn't make ice and I've had to have the frig compressor replaced exactly 5 years after it was delivered. In addition there was a coolant leak which was also replaced. I will say, that every customer service rep was extraordinary and extremely helpful
Pros: Style/Design
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, July 21, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: GMarie
from Detroit
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love my LG. I receive so many compliments on this 5 year old refrigerator which means that style will last.
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Cahoon57
from Cloverdale, Virginia
Verified Purchase:Yes
[This review was collected as part of a promotion.] Received refrigerator on 2/22/2019. Worked fine until 32 days ago, then the compressor failed. Still waiting on the repair guy, hopefully today they will come and replace compressor.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, July 26, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: 1022
from Mi
Verified Purchase:Yes
Every since I purchased my LG it’s been nothing but problems the compressor went out I’ve had repairs service at least 10 times if not more it’s currently linking water these are some defected refrigerators and LG is aware. So I am absolutely not satisfied.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 27, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: TomV88
from Detroit
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased few years ago, very satisfied with overall features and performance
Pros: Features/Settings
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Jimmy0812
from Minneapolis
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had high hopes for this fridge! Found that the black stainless steel door fronts are made of the thinnest metal know to man. They have multiple dents on them from just opening and closing the doors. Ice maker leaks, and the water from the dispenser comes out like a fire hose. Now the fridge just stopped cooling, just before the 5 year mark. Luckily there was a class action law suit that forced LG to extend the warranty to 5 years. Good thing is that it was covered, and was repaired at no cost by LG.
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy ^VCV, LGE Social Meida, August 20, 2021
We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Written by a customer while visiting lg.com
Posted by: siby
from Prosper TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had few issues in the last 5 years. compressor changed 3 times.
But now it looks like the last update fixed it well.
But now it looks like the last update fixed it well.
Quality
2
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, August 5, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: PTown Krech
from Palatine, IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought our refrigerator November, 2017. First off, it is HUGE! Does a great job in both the fridge and the freezer. The compressor went bad a few weeks ago but LG was ready to help. I called the store I bought it from for service and they advised to go to LG directly. They were at our house in a week and replaced the compressor at no charge. I wanted to be upset that it broke but LG’s quick action to fix it allowed me to continue to be a happy LG Customer.
Pros: Style/Design, Features/Settings, Performance
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com