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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,107 reviews
5 Stars
495
4 Stars
179
3 Stars
113
2 Stars
82
1 Star
238
67%of customers recommend this product.
(
579 out of
867)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Posted by: Bobbles
from Vero Beach FL.
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this over five years ago. The compressor was replaced at LGs expense after two years. Three years later it failed again. This time we would have had to pay for the repair, so instead decided to go with a new LG product, and took an extended warranty.
Pros: Performance
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Raymond 44
from Central mo.
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought it 5years ago compressor went out in second year its broken again x 50 days unable to get it satisfactory fix still 64 degrees
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 18, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Abecc
from Cave creek
Verified Purchase:Yes
[This review was collected as part of a promotion.] Tech victor was awesome.
Knowledgeable. Clean.
Very personable.
Knowledgeable. Clean.
Very personable.
I would recommend this to a friend!
Quality
1
Features
5
Value
1
Written by a customer while visiting lg.com
Posted by: Lauren r
from Palos Verdes ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is the second time in 7 years that ourLG refrigerators have defective compressors. For such expensive appliances o can’t believe one has a problem in 3 years and the second new one problems in 4 years.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 20, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: longtallsally
from Davison, Michigan
Verified Purchase:Yes
[This review was collected as part of a promotion.] We purchased this LG model to replace our previous model and we are extremely happy that we did!!
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Mikemie
from South carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] Ran into an issue where the linear compressor failed, lost food and had to go kitchen camping out of coolers four weeks, but,… I still like my fridge. LG warranted the repair and upgraded the compressor under the product update. 4weeks was a ling wait, but not surprising given today’s employment struggles. Once here, the LG tech was very effective.
Pros: Features/Settings
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Faysal
from Sugar Land, Texad
Verified Purchase:Yes
[This review was collected as part of a promotion.] LG refrigerator is a good size for a family, and is on energy consuming
However the compressor went down without any warning is not expected on a new LG refrigerator
However the customer service did outstanding job sent the next day the technician
The technician had done excellent job too
So was out of service for 3 days lost food for almost US $400.00
Now is running fine like new again
However the compressor went down without any warning is not expected on a new LG refrigerator
However the customer service did outstanding job sent the next day the technician
The technician had done excellent job too
So was out of service for 3 days lost food for almost US $400.00
Now is running fine like new again
Pros: ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Yung1
from Sheboygan, WI
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this almost 5 years ago but wish I hadn’t. I love the features of the refrigerator but in 4 years and 10 months, it’s broken down 4 times for what appears to be the same problem.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 27, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com